-
January 2024 by Jim Schultz
Just spent 10-15 minutes waiting for assistance. Had $65,000 for CD. No assistance.....is this really a bank ? Oh well, go to my other bank.
-
May 2023 by Michelle McCoy
The pandemic has more than past and this branch still requires appointments on SATURDAYS even to do a simple withdrawal!! If they are so concern with Covid why aren’t they wearing masks??? What about people who work during the week? I peaked through the door and one of the tellers was sitting on the floor talking with another employee. Is this what the interest they’re making off my money is going to? Can’t get back in for another two weeks due to my schedule which is a HUGE inconvenience. Not sure if all branches are like this but his one has been hard to deal with since day 1. Having major regrets switching to this bank.
-
August 2022 by Collin Coon
Wanted to simply exchange a $20 bill for two $10 dollar bills. Obviously short staffed but waited for at least 15 minutes to get my request processed. Never happened, so I left.
-
April 2022 by Peggy Dachko
I had the extreme pleasure of having Tina Martinez as my Consultant in aiding me opening up my new checking & savings accounts today. Tina Martinez was the epitome of professionalism, courteous, informative, entertaining….just a pleasure to work with someone of her character & demeanor! KeyBank…you have a wonderful treasure with Tina on your staff! Tina than you again for making what could have been a stressful situation anything except!
-
September 2021 by Kirk Kulling
Charge $10 to cash their check? Ridiculous.
-
November 2020 by Chris C.
KeyBank really really let me down. It has taken 10 months to simply get my auto payment set up as autopay on their web banking. Time and time again I talked to service reps that were poorly trained and omitted key info! I've gone insane working with these people please please stay clear of them, don't learn the hard way.
-
September 2019 by Kyle Keranen
Amazing service, and great people!
-
October 2018 by Michael Hinds
Worst bank I have ever been to in my LIFE and I have been with many different banks! I have had payments on other vehicles in the past and no matter what bank I am with have always been able to skip a payment for the holidays. (Which why wouldn't I be able to it only makes me pay more in the long run anyways so why not let me?) They do offer this just not for me.. which is of no help to me, even though I was told it was possible 3 times before speaking with a manager who was supposed to set it up and instead told me no. PLEASE PLEASE anyone who is looking for a bank PICK SOMEWHERE ELSE! Beyond all of that their customer services is TERRIBLE very rude, in a hurry to get off the phone and clearly also misinformed. Can't wait to pay this car off and NEVER BANK WITH KEYBANK AGAIN!!!
-
September 2018 by Danielle
I came in to inquire about opening a new account. Two tellers and the branch manager were working. No acknowledgement when I walked in. There was only 1 other customer in there the entire time. I sat in the chair for about 5 minutes until I got up and waited up by the tellers for the 2nd teller to stop counting money. Then he started with a stack of checks. Still no acknowledgement. The 1st teller finished with her customer and then said I have to wait for the manager. Waited for a few more minutes until she decided to help me. Then she said I couldn't use the offer flyer I brought in. Waste of time and I would never consider being a Key Bank patron in the future.
-
June 2018 by Jennifer Walters
Needs a drive thu! ;)
-
March 2018 by Mike Jackson
Rudest tellers I have ever experienced at a bank! Repeatedly rude. Lazy and they don't want to do their jobs. Every time I have called they have said they cannot help me and I need to call the 800 number on my card. What is their job then???
-
March 2018 by Julia J.
Rudest tellers I have ever dealt with! Multiple times I have called and every time they claim they are unable to help me and I have to call the customer service number. Today, I called to have international use added to my credit and debit card and they stated they couldn't help me. This is after my daughter called this morning and someone did for her! Absolutely ridiculous that they treat people the way they do here!
-
February 2018 by Jamie Esper
Dawn, Terry, Crystal and Michelle are amazing here. Very friendly staff and always helpful.
-
November 2017 by Brian Gillespie
Got a 2nd mortgage----They hit you with extra charges without saying anything. After they pile up to several hundred dollars you will then get a call. No emails and no letters. Total crooks!
-
September 2016 by Ron Witherspoon
Best bank in the world. Dawn and Crystal rock!!!
