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June 2023 by Terrence Dupree
Customer service is the worst I've seen in 50 years. Left on hold twice for 30 minutes before I was hung up on. Finally got through to be told they couldn't ship a gas tank, that they already said they could ship. Biggest waste of time and energy ever.
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April 2023 by Rachel Hammoud
Willie is the best! He is a 5 star employee who is very helping and cares about his customers. LKQ has a great selection of parts. But when they drop the ball and leave their customers hanging they really could care less.
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April 2023 by Hameed Almudhegi
LKQ, an amazing place to get your car parts, you can get parts weather you have a collision shop or not. I’d prefer everyone to get parts from their.
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April 2023 by Eduardo Colon
Went with a friend and bought parts for his vehicle and the service was great
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December 2022 by LaRhonda Newman
Just found out I was sold a bad engine by this company. $4,000 down the drain. Can't even get in touch with them to see if they're going to honor my warranty. Engine is already in my truck going to have to pay another $1,300 to get it removed. $7,000 I put into my truck for nothing because of these worthless people that sell you bad parts! I'm going to call the Better Business Bureau on them if they don't refund me this money!
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November 2022 by Matthew Brinker
I ordered parts the first time and received them and was happy so I reordered again. However , the part we received was broken when we opened the box. I did right away, but shame on me I didn't get a name-I told him is was shipped broken-like right after the delivery truck came with it. Nothing happened. Future attempts to return the part with their representatives to ask for a refund even with a time stamp picture was not good enough-treated like a liar. I do not like this company and will not recommend them...to anyone.
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June 2022 by Tanner Kucharek
Was referred to this place by multiple shops for a transmission. One place even gave me their "inside connection"I've called twice a day every day in the last two weeks and left a message for the guy. Nothing.Don't bother calling the website number. You'll just get redirected to a bunch of different places and put on hold to the end of time.
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May 2022 by lance corpe
Worst place to buy parts. go anywhere else.
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April 2022 by Basil Khaja
Ordered a black sunvisor to match my black interior, website said it was black. Received a gray sunvisor. When I called, they said they don't guarantee the color of parts, and that I would have to pay for shipping to return it. Sorry, why do you have a color mentioned on your website if it's not accurate? Oh, the mirror cover was also broken and the thing smelled like an ashtray...horrible experience and even worse customer service...
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September 2021 by Robert Bailey
Found part I needed in Toledo for 125 including tax & ship. How much was shipping = $ 60. I offered to drive to Toledo to saveThe ship costs/ they said NO.+I found same part at Fox for only $20. DO IT YOURSELF & SAVE
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July 2021 by Spc Johnson
Spent 600 on a new set of fenders just for them to send only the passenger side and destroy the box and bend the fender.ABSOLUTLY terrible customer service, they will hang up on you and give wrong numbers to try and get a refund or even despute being short-changed on an order. pretty much threw away 400 bucks for a fender that never shipped and the metal work for fixing the busted fender that did show up.Gotta be one of the worst companies I've delt with.
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July 2021 by Will P
Very poor customer service, does not take returns very kindly.
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June 2021 by Ray Hakeem
The worst costumer service that I have dealt with, I purchased the warranty with labor and part and overpaid for the warranty but they send me a broken engine and now they saying the warranty won’t cover. I have been trying to get hold with the manager John but they always put me on hold and close the line.
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April 2021 by D Willis
Great inventory. But the workers take for EVER to bring out an order that should of already been pulled hours in advance. I waited almost 20 min.
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April 2021 by dean cain
No customer pickups in romulus despite them selling the part and giving a receipt. Poor customer service.
