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February 2024 by McCarty
I had the most incredible experience with Mary! Her dedication and expertise were evident from the moment we began. She patiently spent three hours assisting me in selecting outfits, offering valuable insights and suggestions along the way. Mary’s warmth and professionalism made the entire process enjoyable, and I left feeling confident and grateful for her exceptional service. Thank you, Mary, for going above and beyond to ensure I found exactly what I needed!
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April 2023 by Carol Pope
Trish and Lynda were super helpful and friendly. Next time I shop there I hope they are working.
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April 2022 by Cindy Kirkwood
Excellent clothing store. Sales associates are very friendly and helpful. Looking forward to my next shopping experience.
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February 2022 by Jessica Burke
I can’t even believe the experience I just had at this Loft location in Brighton, MI with I believe to be the store manager. She was wicked from the start before I share my awful experience I had let me tell you The Loft is my favorite clothes store to shop at I spend a good amount of money at this store and I’m a credit card holder. Today I was planning to get some new stuff for my job I am also a retail manager at a store in Novi and I needed to refresh my clothes. For Christmas I was gifted 2 pairs of pants in size 8 from the Loft. One of the pairs I tried on and took the tags off after 10 min of wearing them they were too big and they weren’t going to work. I haven’t been able to make it out here bc I have been putting in 60 hours today is the first day I come and I came to Brighton specifically because they always have the best stuff. I walk in I explain to the lady that I have 2 pairs of pants I need to EXCHANGE right away she said if I don’t have a tag or a receipt I can’t exchange it. She said I could for the pair that had the tag still but not the other pair bc I did not have the receipt or the tag. I asked her if she happened to have the pants in the store she would then have a scu and she said before even looked no it has to be the same size and go figure she did have the pants but not in my size. She again told me the pants were considered worn and she wouldn’t exchange them even though I told her I didn’t wear them she didn’t care. I told her that her customer service sucked and that she wasn’t willing to help me she told me to leave her store and that she would be contacting her DISTRICT MANAGER to let that person know I was harassing them. Unbelievable. I called the Novi store and they have absolutely no problem taking both pairs of my pants for an exchange. So now that I just left Novi to go to Brighton I will now go back to Novi to make my exchange. I will never be back to this location thanks a lot. Thumbs down ??
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June 2021 by She B
Kind and helpful
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May 2021 by Yuliya Koval
Love this place for stylish yet comfortable clothing!
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August 2020 by Michelle Stetor
The employees here refused to let us shop because my severely autistic sister cannot wear a mask.
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April 2020 by Maureen Peterson
Well I like the convenience. I live in Fenton and it’s close. Work in Ann Arbor. Super convenient, safe environment. Love Penney’s, Christopher’s, Chico’s and the men’s warehouse, borders too.
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February 2020 by Nicole Laramee
Love afternoons of shopping and eating here. So much fun. I can’t wait until the Mexican restaurant opens. Great place
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January 2020 by Brenda Sutton
they have alot of great stores.
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December 2019 by Sarah Lyn Tomasik
Good selection, easy to shop. They were ready to order shoes for me. Helped me pick then out online.
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October 2019 by Cathleen Hofsess
Bern shopping here for years and have never been disappointed
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June 2018 by Janet Ivey-Geer
I shopped at Charming Charlie's Tuesday. My sales lady Leah was wonderful. She knew just how to find what I wanted and MORE!!
