Binson's Medical Equipment and Supplies in Brighton is a helpful and caring store dedicated to supporting customers' health needs. The knowledgeable staff provide personalized service, guiding customers through their selection of orthotics, respiratory aids, mobility products, and other medical supplies. They go above and beyond to assist, such as calling insurance companies to get proper approvals, ensuring customers can leave with their equipment without multiple trips. Customers appreciate the friendly and comfortable atmosphere, even when dealing with products they may not like, such as CPAP masks that cause allergic bumps. The staff are responsive and helpful, with some locations offering direct phone extensions for easier contact. The store is convenient for in-person pickups, making it easier for customers to get their supplies without online ordering. While some customers experienced long wait times on the phone when calling the Brighton store, others found the Warren store staff to be very helpful and accessible. Overall, Binson's in Brighton is recognized for its compassionate service, knowledgeable team, and commitment to making healthcare solutions accessible and supportive for each customer.
Impossible to get on the phone and/or to get them to acknowledge orders were sent by your doctor.
Update - Staff is great once you're able to get in; phone system is a struggle.
May 2026
They have been a huge blessing. I am truly sorry that I didn't come to Binson's. The customer service is excellent! I have moved my whole extended family's needs over to Binson's Medical.
April 2026
Bison employees are super kind and helpful at the three locations I've visited in Brighton, Livonia and Royal Oak Michigan. They know their products well and eagerly help to find remedies. They work well with your insurance providers and doctors.
