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March 2024 by Piper E.
Awful service, they do not take caution with securing animals causing them to run out and get hit in traffic
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January 2024 by Trista Kempa
unfortunately, we have gotten dog food twice and ended up with maggots in the food and in our apartment. I don’t know what kind of bugs they are but it is not worth it. The store is fine, but buy your food elsewhere.
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January 2024 by Audra “Audi” Sargent-Allen
Still a 5 star never had an issue
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January 2024 by J Summers
I will never shop at this store again. They have well over 200 goldfish in one tank but will not sell me 2 goldfish for the aquarium that we purchased here for my daughter for Christmas. Regardless of what they say, goldfish do not need a 30 gallon tank. There are 3 other pet stores in town that will be happy to help me.
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September 2023 by Regina Lehmann-Wandell
Sat at the fish area for 30 minutes watching staff walk past me multiple times looking busy. I was finally asked if I needed help. But the staff member ended up in the bagging area and no help came. I put my fish items back and left.
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September 2023 by Collier. brody
Walked out on a 400$ order because of a rude Condescending employee. Was buying another fishtank set up for our house. Was patronized about what my current fish tank had living in it. Was told gold fish can't be in water exceeding 65° which in your self care book printed in 2023 on the shelf next to us that I pulled up and showed her said 65-75. Proceeding to argue with me making my purchase experience miserable purchase. Buy all our dog treats and food there we will not be anyomore.. drove 25 minutes and had someone ridicule me in something your fish care book says other wise about. Good job petsmart
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June 2023 by Paige Pulter
Now I am not one to write reviews but this should be said. Went in this week to give my Mini Aussiedoodle his summer full haircut. As the lady was checking my dog out she said he was too matted and needed to be sedated by a vet in order to give him a shave. Not only was this untrue, because he received a full haircut from Petco in brighton for half the price and they said nothing about his matting. It was simply just they didn’t want to spend the time doing it. Not coming back for sure.
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May 2023 by Al Paytas
Everyone from the front door all the way back to vet in the back of the store were very friendly and helpful.
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April 2023 by Rob Doe
Manager brad is pretty incompetent and disrespectful.Employee are pretty clueless and not very smart..won’t be coming back
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April 2023 by B C
Worst grooming salon. The staff is rude especially to my dog and charges random up charges for basic grooming things…nothing like ripping people off.
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March 2023 by Christopher Scott
One of the better PetSmart in the area. Super helpful Vet's at the Banfield in this location. In fact, I am raising a star for the Banfield staff. They need a positive shout out as well.
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February 2023 by Steve W
Nice, clean store for all of your pet supply needs. Would recommend better signage for the aisles, as finding specific items seemed a bit tedious. Example, was looking for a choker style training collar for my dog, went through the entire collar section, found none. But then they have these type of collars in a different section on a different aisle.Staff were friendly, store was clean. But the layout is a bit strange.
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February 2023 by Kimberly Brown
We actually used the Banfield vet services. The vet and technician were extremely helpful and compassionate as we had to say goodbye to our 21 year kitty.
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January 2023 by Miranda Joynt
Our grooming experience with Kayla was fantastic. She was so kind to my dog and making sure she was comfortable the entire time and made my dog look so nice!
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November 2022 by Nick Herzig
Grooming area is a joke. Pay extra money and dog always comes back wet with rough broken/ bleeding nails. Staff are afraid of my dog and won’t even give her a chance. Not aggressive or ever had a history of biting. She’s just scared and the staff are not experienced at all. Big joke and a waste of my time