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December 2023 by J F.
My family and I will never do business with Brighton Ford again. New Car Sales Manager Jade Orlich was rude and condescending. When pressed to break down important sales figures so I could understand how he determined residual value, he actually said, "Listen, I've told you over 10 times..." His defensiveness when questioned was revealed when I shopped at Pat Milliken Ford. When it comes to Brighton Ford, A-plan is not A-plan. The price and residual value computation are not universal. Brighton Ford and Jade Orlich will pad the bill and will scam you. Pat Milliken Ford leased me a truck with a sticker price $2000 more with a lease payment $60 a month less. Never do business with Brighton Ford and Jade Orlich. And it is apparent they are not moved by negative reviews.
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October 2023 by Rich M.
Body shop took over one month to complete one week's worth of repair. I called for status twice only to be told that they were on hold because 1) forgot to order a part and 2) waiting on paint. They scheduled the drop off date so they can't use the excuse that they were too busy. And they quoted the work and inspected the vehicle before drop off so they can't use the excuse that they didn't know what parts and paint to order.Do NOT recommend.
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September 2023 by Kris D.
I applied online through credit express and despite contacting the dealership a half dozen times i still have not gotten a response
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May 2023 by Adam T.
Brandy made my experience quick, easy and painless. She got me in the truck I've always wanted to with no pressure. I will be telling all my friends and family to come see her.
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December 2022 by Zack W.
Would leave 0 star if possible tried getting a hold of Brian three different times and apparently he don't know how to work a phone. They also were treating an elderly customer poorly while I was in there basically as if he was a burden. Wry disappointing they told me it would be three weeks and it's been two months.
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April 2022 by T M.
Brighton Ford is so rude! They told me I couldn't use X plan bc the dealer wants to make more money! How unprofessional! Zero stars!
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April 2022 by Kyle S.
I have a right to work on my own truck! While warrant is approved I want to do the work myself. Work is 100% covered if they do the work, but was charged FULL RETAIL price for parts - Over $1,200. Service manager refused any discount because she couldn't get the labor hours. I HAVE THE RIGHT TO WORK ON MY OWN TRUCK AND YOU CAN NOT DENY WARRANTY COVERAGE.
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March 2022 by Alyssa Brunette
Brendan and Dominic were amazing to work with! I was able to get an amazing deal with them and a safer car for my family! Highly recommend!
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January 2022 by H F
Good service, friendly staff
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January 2022 by NU Life D.
The staff that I have shopped with and now work with is so friendly! Everyone has a great attitude and are so attentive to you and your familys needs . I would not go anywhere else and get this kind of customer service.
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November 2021 by Ariel Young Shibilski
Exceptional customer service, fair pricing, and handles every detail including delivering to another state. We have a lot of car buying experience and can say that Brighton stands out as the best we’ve worked with. Ali in particular, who is their Bronco specialist, always replied to questions immediately and did a lot of extra work to get it here on time. If you’re interested in a Ford, Brighton won’t let you down.
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October 2021 by David Gazdag Sr.
See Lynn for your service needs.. Very fast and buisness like...Will do their very best to fulfill your service needs..
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October 2021 by Kristy R.
We had an appointment and they called to make sure we were coming 3 times. Maybe you should have bothered calling to say you sold the car ren minutes before our appointment?? I had cash in hand for you, good job on being rude about it Froy (also what kind of name is froy???)
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October 2021 by Craig Kathy Poike
Fast and friendly people to deal with.
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August 2021 by Greg Kuchenberg
I recently went to Brighton Ford for my F-150’s 40K mile service. As always, the team in the service department was friendly, professional and very quick! While waiting for the service to be completed I took a walk out to the line of new F-150’s on their lot. I’ll be darned if they didn’t have a new 2021 F-150 with all the bells and whistles I want in a new truck. I went to the showroom and my sales guy, Russ Jenkins, was there. Suffice to say Russ was able to get me out of my Red Carpet Lease a year early and I drove home in an awesome new F-150 Super Crew. Great experiences both in Service and Sales Departments. No reservations recommending Brighton Ford for all your car or truck needs/wants!!
