Red Wing in Brighton, MI provides a high-quality boot shopping experience with knowledgeable and pleasant service. Customers report consistently impressive and fantastic service, with staff noted for being super knowledgeable, patient, and generous. The associates take time to explain everything with great detail, from mapping feet to finding the perfect pair, ensuring the safest and best fit. They offer personalized footwear recommendations for specific needs, like seriously warm boots for Michigan winters, and provide helpful information on products from laces to orthotics. The store goes the extra mile, including offering services like free cleaning and polishing for old boots. Reviewers driving from other areas have received appreciative discounts. The overall experience makes customers feel grateful and ensures they will return to this location exclusively, having found both the exact boots they wanted and top-notch customer care that exceeds expectations.
Went in on a whim for my husband, who needed a good work shoe. We were helped by Kym and she was FANTASTIC! She is so knowledgeable, patient and helpful. She didn't rush us or make us feel like we were taking up her time. Thank you, Kym!
March 2025
Had been looking for a specific pair of boots for a while, found them @ the Brighton, MI store. Called & picked them up a couple of hours later...some of the most pleasant people helped me. Grateful for the experience.
February 2025
Drove all the way from Davison to pick up a pair of boots, since they did not have my size in the Flint store. The lady that was working was very generous and even offered me a 15% discount for driving so far! Thank you!
