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December 2023 by Scott Kanaar
Setting up appointment via web and vehicle check in were easy. Unfortunately it took an entire day for an Oil Change/Brake Fluid Flush/Tire Rotation. Also, after I picked my vehicle up the next morning I got a Low Tire Pressure warning 5 minutes after leaving the dealership. All 4 tires were under-inflated. Only 27 psi instead of the required 33 psi. Overall an okay experience.
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December 2023 by Tony Haynes
This visit was for replacement of our radiator. Serra Honda is always friendly and efficient and this visit was exception. On a scale 10 I'd give them an 11.
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December 2023 by Charles Hall
I had taken my 2017 Pilot to Serra in Brighton several times in the past, with no issues. The last time I needed service, Rob went above and beyond what I expected to make sure everything was done right to get my vehicle back to like-new condition. I am confident in the service team at Serra Brighton, and will continue to take my vehicles there for service! Thank you!
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December 2023 by Barbara Lund
Very efficient/ good listener/ tried to give me the best price and get me out by closing / I was amazed and very grateful for the great work! They even washed my car.. so beautiful to see. Thank you very much!
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December 2023 by Gina Wilson
Before going for service here, be sure to check the service code(s) and then look up in the owners manual or online if it's really necessary. They are VERY pushy about service. They changed the rear differential fluid on my CRV at 16,000 miles! They're pushing changing brake fluid at 24,000 miles (I refused) and again at 32,000 miles. I've had the car for 2 years 9 months. They pushed a "world class" fuel additive. How much difference does this really make every 8,000 miles? It makes more sense to buy top tier gasoline. If Hondas are supposed to be such good cars, why do they need so much maintenance? I regret purchasing the oil change and tire rotation service coverage as it limits where I can go for service because not everyone will deal with it. Educate yourself on what is and isn't necessary and when it is necessary!
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December 2023 by donna smallwood
My experience at Serra Honda Brighton Service is Excellent! The Service reps are Friendly, Professional and fast! They treat you like family, wouldn't take my car anywhere else!❤️❤️????????
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December 2023 by Theresa Runyan
The Service Department at Serra Brighton Honda provided an exceptional service experience for us. They were knowledgeable and timely in their response to our questions and concerns. Thank you, Gordie!
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December 2023 by Donnie Beasley
Had a 9am appt. Dropped my car off the night before. Call at 11:30am to see if my car was ready & the person I spoke with couldn't find any info on it. Took until almost 4pm before someone got back to me on what happened to my car. What a way to run a business.
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November 2023 by Larry Harrell
Excellent service! Service advisor Gary is great to work with. He is a professional who cares about his customers.Services: Transmission
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November 2023 by Sharon Hayward
I bought a Honda certified used car from them. I dealt with Justice Tolbert who was incredibly helpful and efficient. They made the whole car buying process painless and easy.
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November 2023 by John Tidman
Had splash guards installed on my new Accord. The installation was quick. They look great.I am a happy camper.?
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November 2023 by Mike Coffey
Great dealership. Easiest new car buying experience I've ever had. Completely hassle free. Morgan was great to work with. Thank you!!
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October 2023 by Kathy Olthoff
Always very nice. Great customer service. I told them they were great. I was a quality analyst for a large insurance company. I told them they were great.Services: Tires
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October 2023 by Megan
I’ve been here twice and was happy with the service both times. Rob was very friendly and helpful and he didn’t hesitate to answer any questions I had about my service as well as going into detail about what was being done. The rest of the staff was friendly as well!Services: Tires
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October 2023 by Lori Tocco
I always have great service at Brighton Honda! This time I had my Pilot detailed and I was very impressed! My car has never been detailed this well before. They didn’t miss a spot inside or out!Services: Auto detailing
