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February 2024 by David McFarland
The best thing ever the employees are so nice
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January 2024 by Kyle Hutchison
Misleading and just awful store. Management is abysmal and aside from Demetrius (who is awesome), be ready for a garbage experience.
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January 2024 by Jessie
01/21/2024Christopher in Brighton was outstanding! My husband & I came in the store with both of our phones having trouble! Christopher did an outstanding job to help my husband regain his phone back from all the trouble he was having with it! And I could not get my Gmail to open up! Christopher was very kind, professional, knowledgeable! He took the time needed to solve the problem we were having with both our phones! We are glad Verizon has people like Christopher working for them!!!
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January 2024 by Christopher Wilson
Brian was very helpful and patient while helping me with a technical issue. Great service.
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January 2024 by Michael Fry
Very knowledgeable staff.
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January 2024 by Kayla P
We were helped by Christopher, who was cheery and very approachable. Christopher is very knowledgeable about what phones were available and which phones would fit our plan correctly. He was very friendly and we would love to come back next time. We have an issue. This is the best store, and it is because of Christopher!
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December 2023 by Carla
Kenny was a GREAT help, he really went above and beyond!!
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December 2023 by Bree Koslowski
I'm surprised by all the terrible reviews on here... But they seem to be associated with in-store experiences. Today, I called (I have never physically been to this location) and spoke with Karen and she was phenomenal!! She offered me $600 more on my trade-in than the retail location offered, she gave me all my options and a detailed quote, and she gave me very clear instructions on how to get my new phone and send back the old one. I had zero questions after our phone call, and I can't wait to pick up my new phone tomorrow. This was such an easy experience; even with it being over the phone! Definitely call and ask for Karen!! Thanks again!
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December 2023 by Morgan Wiljanen
There is a really fine line between the people helping you out and trying to sell you things you don’t need. Chris helped me upgrade for free, but tried very hard to upsell after I told him multiple times I was not interested. After he upgraded my new line (involved a number change), I paid the extra $30 to have him active my new phone and disconnect my old one. My old line was not disconnected and it cost me extra next billing cycle. We spent a lot of time correcting this mistake with Verizon’s call center.In store service was good and everyone was kind, but be aware and advocate for yourself.
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November 2023 by BullOnWallSt
Excellent place to get all your phone upgrades and issues resolved. Chris Corey is the best in the business and should be above a standard sales associate. He needs to be in a corporate roll with his vast knowledge of the industry. Thanks Again for all your help and support.
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November 2023 by Laurie Mince
Verizon needs to properly train their employees in the customer service skill of listening. We left due to the salesperson's inability to listen. Verizon lost a new customer because of it.
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October 2023 by Ted Durandetto
Slow service and poorly informed employees. Right on par with with their customer service reps though.
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September 2023 by Pepper Miller
Went in last Saturday to get a new phone and honestly, went home feeling a little dazed and annoyed. We (my father & I) were assisted by Chris, a salesperson with very bright blue eyes, and this man did not seem to listen to me whatsoever. We were there to add a line to my dad's account, and I was going to be trading in my phone. We came away swindled by mr blue eyes; we had questions about the verizon cloud and ended both with the verizon cloud upon leaving-- QUESTIONS that went unanswered and just sign us on up I guess? We canceled it within 24 hours, shout out to the verizon customer service phone line.I also did not get the area code I wanted and I said it twice. This man literally did not listen to me, he did not comprehend a word that seemed to come out of my mouth, and all he seemed focused on was throwing products and charges at us. I'm pretty tech savvy but this guy was going way too fast even for me, and again, would not even listen to me. I should have a 517 number right now, I don't, why? Great question, because I requested that area code twice and it fell on deaf ears? Retrain your staff. Promptly ?
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September 2023 by Sarah Weiss
I am not at all surprised by the low score for this Verizon store. I will say that my first trip there wasn’t awful. Didn’t have to wait long & the rep, a female whose name I didn’t catch, helped me get a new phone number for my grandpa vs. waiting 10 days for his Xfinity phone # to port over after he moved. I had hoped this would fix our issue, but it didn’t. His wireless home phone modem still would not activate. I ended up having to return the modem. On this trip, we had a horrible experience. The wait time was beyond excessive & the manager just said we are short staffed. I saw at least 3 other employees come out of the back & then just leave the sales floor without helping anyone. There were only ever 2 staff out helping customers. I can understand people needing a lunch break. Honestly from a customer’s perspective, it looked like no one wanted to be bothered. I have no idea what those other employees were doing in the back, but it sure would have been nice if they could have helped customers in the store. When it was finally my turn (I was there about my grandpa’s account), the store manager was the one who helped me. I can’t remember his name, but it started with a T. He exchanged the modem & said I’d have to pay tax on it. I said that was fine. Then he added in that I’d have to pay an activation fee. All this totaled about $44, even though on the original receipt, no taxes or activation was charged. I was told my grandpa would get a statement credit for that amount. I begin to voice my frustration about the whole situation, which included 2 days worth of phone calls with zero results to the issue of getting his device activated & that I was very concerned about my 98 yr old grandpa not having a way to contact anyone after moving into a new place. This is the service his independent living community uses, so there wasn’t another option for phone service. The manager got defensive & said I was taking it out on him. I explained I was voicing my concerns. A manager should be willing to listen & be apologetic, which he wasn’t at all. I got the new modem back to my grandpa’s & it still didn’t work. I called & spoke to a manager at the Howell store, whose card I had because that was the store I originally thought the device had been purchased at. She figured out right away that the SIM card in the new device needed to be activated. Once she did that, the device activated & was working fine. So why didn’t the manager at the Brighton store where I exchanged the device at do that in the first place…??? Drive the extra 10-15 mins & go to the Howell store. Much better reviews & I left a glowing review for that store manager, Ashley Palmer.
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August 2023 by Katy Nagle
I took my phone in due to an error reading the SIM card. We have insurance that should have made it so I could get a free new phone. Workers told us that because there were two things wrong with my phone at once (both covered) I was not able to utilize my insurance and was told I had the choice between paying $100 for a five year outdated refurbished phone or pay full price for a new phone. Again, under our plan, I should have gotten a new phone completely free. On top of this, the manager on duty, Megan, went out of her way to be as condescending as rude to customers as she could be. The elder customers got the worst of it with what was essentially a public shaming for them not fully understanding their phones. This store will scam you for as much money as they possibly can and then be as rude as possible to try to get you out the door. The salesman helping us was apologetic but stated there was nothing he could do.