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December 2023 by Rachel Domzalski
Fast and friendly! I needed to replace my big cable box with a much smaller one and they exchanged them quickly and with no issues. Both employees were very nice as well!
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December 2023 by Alex C
Spent 10 hours on phone to rectify fraudulent bill. Was told I HAD to come into store. Employees in store were less than helpful, were more busy ordering food then helping and could not rectify my situation. Was told I would get a call in 5-7 days from someone who can help.Submitting complaints with the BBS and FTC. Would recommend everyone else who receives such terrible service do the same.
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November 2023 by Brenda Steinberger-Domienik
Seth at the Brighton location was AMAZING! Patient and so helpful and saved me a lot of money and made great suggestions! Highly recommend having an appointment (easy to set online, was able to get in within an hour and walked right in).
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November 2023 by Suzannah Tanner
Just stay away. You used to be able to walk into a cell phone store and leave with a phone in hand. I was told to "come back later" 2 times when trying to simply upgrade my phone. The second time was because they didn't have the phone I wanted in stock, even though it was displayed there. Sales rep said they couldn't ship it to me either. Gave me his card and told me to keep texting him until the phone I wanted came in. That felt uncomfortable to me so instead I decided to order a phone through Xfinity online, from home, since clearly these guys don't wanna upgrade my phone personally. They had the wrong address on my account so I had to sit on the phone with a rep who assured me the new phone would be shipped to the correct address. Got the tracking info and it was still being shipped to the wrong address. Three overseas phonecalls later, still no refund and no phone in hand. Went back into the store and they said they cant get me a new phone or refund me until I recieve a ticket via email, which I have not gotten yet. Switching my service immediately.
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September 2023 by A P
Always full of people needing help, but only 1-2 employees on staff. Half of the customers are people needing tech support: if Xfinity has actual customer support I wonder how much time they'd have to work on sales. With how much they overcharge for basic TV and Internet ($260/mo) you'd think they could get this place staffed.I'm sure their staff is very helpful but when you have a grandma taking up 40 minutes of one of two employees time, to ask why her laptop isn't connecting to the internet, you get a lobby that's packed full of annoyed, frustrated people: like me.
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September 2023 by Lynn Miller
Not a good experience at all. Salesmen promised lower bill if we switched to mobile. Promises made not kept. Spent hours trying to update phones. 1 phone was canceled back to store again. 3rd time again old phone not returned being charged for it. Not happy we switched.
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August 2023 by jordon barry
5 stars ? because I got in right around closing time and Seth came through and helped me out big time got my phone transferred from Verizon to xfinity within 5 mins nice work seth!!!! Keep up the good work my man
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August 2023 by Lee Ann Prather
Automated system lacki g required support to improve customer service.Leaves customers without resolving concerns or questions being answered by a person.
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August 2023 by derek cetlinski
Worst automated system to get ahold of a representative, you get stuck in a loop and it will say “goodbye” even though i went through all the prompts properly.. and the sequence changes everytime you call, gave up after the 5th try. Ridiculous.
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July 2023 by Adam Arend
Friendly staff, but the actual internet service was bad. All our devices consistently lost connection for 3-5 seconds a handful of times every day. I even upgraded my modem from a budget model to a $200 model, and still the connection was spotty.
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May 2023 by Robert Gilbert
On May 9th, with ongoing issues related to my mobile data, I made the decision to buy a new phone. However, with much research, I elected to get an “unlocked” phone from a third party and have Xfinity port it in (it appears on their website like that is an option). I went and picked up the phone (May 10th), then went directly to Xfinity arriving at ~10:30am. The young man that was handling my issue did some stuff on the computer and after some time began to stammer and asked in a vague way what my plan B might be. I told him that I recognized that he was trying to manage expectations and to just come out with it, as I was beginning work soon and did not have the time to play around. He finally relented and said that the phone, which is the same phone they sell (albeit more memory @ 256gigs) with a savings of $100. It is quite clear that they are not willing to compete, since when I challenged this position, they were unwilling to even come close to matching the price with their technically inferior phone (128gigs). I even offered to wait while the young man could go and talk to someone about the situation. That was a NO. He did fix my current phone by putting a new SIM card in it, but by what can only be described as his confusion and cockup, he managed to send me on my way with a different phone number than I came in with. I didn’t realize it until I came to the realization that I had gotten no text messages. In addition, I missed many calls that I became aware of later. In sales, that is NO BUENO! When I went back, he immediately began to defend himself that he had done nothing wrong. Also, NO BUENO, coming from someone in a customer service/sales role. All these companies are awful, but this shows the antipathy this one has for customers.
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May 2023 by Natalie Portillo
The manager actually cares about their customers and employees. I always make an appt to ensure I'm not there all day. I've always had a great experience even when I come for an issue. Most of the time, my issue is resolved in store. Great deal for switching my phone service. I wish the service worked a bit better, but that's not the stores issue! They do what they can ? and it's appreciatedEveryone is professional and offers other services without being overbearing or pushy if not interested. The store is clean and organized!
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April 2023 by T H
This store is horrible. I had email telling me to returned equipment at this location and the woman that greeted me was incredibly rude. I tried to show her the email and she said "you don't have to shove your phone in my aFace!!" It was 2 feet away...
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April 2023 by DonnaLeegolfho57
We just went to the Xfinity store in Brighton and Seth helped us with our SIM card install because we switched to Xfinity cell phones .We also talked to him about our router and he said we were ready for a new one (no charge). We switched recently from cable to streaming. He also saved us $$ on our internet because we switched to Xfinity cell phone service. He was super helpful!
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March 2023 by Linda Rowan
We have two lines with Xfinity. They gave them both locked. We owe nothing on the phones and I have been trying to get them unlocked since January 31, 2023. You go to the store they can not unlock it. You call the number they give you it is nothing but a run around. No one can do anything right in that company. I think twice before switching to them.
