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June 2023 by Stephanie Theisen
We have an old water softener system, and have had them out a couple times to do maintenance and repairs. Every time their staff is great - between the office ladies and the technicians. They were even kind enough to move my main water stuff off - it was in the crawl space and they moved it to my laundry room! All because I had a small flood that I thought was related to my water softener - but it was due to something else. We have been very pleased with our service and will continue to use Francek’s!
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December 2022 by Peggy Jean
DO NOT GO WITH THEIR SYSTEM! Horrible experience! Built a new house and thought we would go with the best system (which was the most expensive) and it hasn’t worked right in the last 5 years (or longer). They don’t back their warranty up. The repair guys were very nice but there hands were tied due to HORRIBLE management. The office manage, Jennifer is very rude and will not work with you at all. Unfortunately they get you to buy there system than your on your own when it breaks down. We got Culligan out of Port Huron and it works awesome and they have great customer service, unlike these people. First time we have had soft water in many many years. It’s a shame we lost so much money on the kinetics.
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December 2021 by Mark Morgan
Great follow up if there are any questions or issues. I rented my equipment from the other guys (sounds like Gilligan) for 25 years, (stupid-stupid-stupid). Bought from Francek 5-ish years ago. Less salt, better water and more money in my pocket. Wish I would have so long ago. Have a Blessed Day, be safe & get along.
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December 2020 by Joann Mainguy
Excellent service and staff
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December 2019 by Dan Gizar
Francek water is owned by a gentleman who works for the Addison and doesn't work the business so It suffers. But they have a great product and I would recommend them if you have hard water or a lot of additives
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December 2019 by Jeanne Nowak
I have had them for years with my kinnetico k5 ro system and they definitely get 5 starts for customer service this visit...thank you team!
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December 2019 by Rachel Zieleniewski
Excellent staff and service!
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December 2017 by Michele Hayre
I highly recommend Francek Water Conditioning. I live in the country with well water and my pipes were getting clogged with an orange rust. I met Jennifer at a networking event and she came out to my house to test my water. She was professional, knowledgeable, thorough and didn't try to sell me equipment that I didn't need! She even gave me some names of people who can help with my particular water issue. When I am in need of a new water softener, I will definitely be calling Jennifer back to my house!
