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February 2024 by Paul Convery
Even though the pharmacy dept employees rarely get a break, the scripts always get filled.Even when they are shorthanded like they were today, they still manage to fill the scripts. It's best to call for a refill before you run out since no pharmacy is guaranteed to have it in stock.
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April 2023 by Google user
I have monthly medication, that when I came into the pharmacy went through my monthly list with the pharmacist; asked if he could stock them every 30 days for me. I was assured (like my previous pharmacy did), CVS would do the same. Now, for three straight months I have gone without my prescription because someone can’t take a stock count or organize their inventory to have enough on hand when needed! I don’t ask this of others that I, myself used to do for employment…I had a huge inventory with standing orders to properly manage; and mind you I was not stocking medicines of NEED! The location is in a quite small town, so I am sure I am not the only person who is going without vital prescriptions that affect their health and well being!! Please teach them to stock enough meds for their monthly customers and for those who might need them for a few months…this is not an unreasonable request!!
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April 2023 by Tara Charles
Everyone in the pharmacy seems like customers are an inconvenience. I also stood in line listening to a tech talk to the pharmacist using the f word as he complained about customers. I used to work in this very pharmacy years ago, I have never seen such a lack of professionalism. It is sad to see and has made me change pharmacies.
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April 2023 by Val Monday
I have monthly medication, that when I came into the pharmacy went through my monthly list with the pharmacist; asked if he could stock them every 30 days for me. I was assured (like my previous pharmacy did), CVS would do the same. Now, for three straight months I have gone without my prescription because someone can’t take a stock count or organize their inventory to have enough on hand when needed! I don’t ask this of others that I, myself used to do for employment…I had a huge inventory with standing orders to properly manage; and mind you I was not stocking medicines of NEED! The location is in a quite small town, so I am sure I am not the only person who is going without vital prescriptions that affect their health and well being!! Please teach them to stock enough meds for their monthly customers and for those who might need them for a few months…this is not an unreasonable request!!
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April 2023 by Lorri Parks
I called at 8:30 to see the status of the prescriptions and they indicated that it would be another 2 hours. A minute later, I got a notification that my prescriptions were ready for pickup. I called them back and they confirmed that they were ready. Come on CVS, get your act together! When I showed up, they didn't have my insurance on file. One would think that since I spoke to them twice, they would ask if I had insurance for the prescriptions. It took another 15 minutes for them to rerun my insurance. SMH
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December 2022 by Maggie Gentner
Need a specific product ASAP. CVS was the only store in town that said they carried it. Their website listed it as in stock. It was not in stock and the several employees I asked just sent me around to a bunch of different aisles looking for it. I eventually gave up. Needed the same product a few months later. Listed as in stock at the CVS in Brooklyn. Went out of my way to go there. Guess what? Seemed like the employees had never seen or heard of it before. If you're banking on something being \\\"in stock\\\" at any CVS location, you're probably going to be disappointed.
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July 2022 by S S.
Tried to get a pneumonia vaccine at CVS today. Their automated message states walk ins are welcome, if there is availability. After holding for several minutes I decide to follow the prompts to schedule my vaccine and was transferred to an agent who spoke broken English who had a loud dog barking in the background. She asks for my zip code, which is in Brooklyn, MI. After searching around for a nearby store, she comes up with some city I had never heard of. She repeats my zip code and not of the digits are close to what I had said. She gets it corrected then tells me the closest store is 25 miles away. No, the closest store is only a few miles away in Brooklyn, MI. I go to their website to schedule an appointment, the local CVS is not showing up. I call the local store to see if I can get a vaccine appointment and am left on hold for 10+ minutes. No big deal, I'm headed that way so will stop in to see if they have any availability. The young man at the pharmacy counter tells me they only give vaccines by appointment. If so, why does their automated message state they accept walk ins? I ask this young man if I can schedule an appointment. His response is no, you have to go through the system. I explained what happened and he gave me a number to call. Drove to the pharmacy at the grocery store across the street and had my vaccine administered in less than 5 minutes. Also had all my prescriptions transferred there. CVS could learn a lot about customer service from them!
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February 2018 by Tina H
Expensive. Most employees act like your an unconvince. But I love the photo part of the store.
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January 2017 by Samantha Knox
Pharmacy personnel are lazy. They are not good simple problem solvers and almost made me wait a month for my medication when it was already in the bin and ready to be handed to me. Three other people I know have had issues with them as well. Poor service overall.
