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June 2025 by Mike Toler
This place is not deserving of 1 star. You repo my girlfriends truck ..ok she messed up then take her car because why? Never do business with these people they don't care.
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April 2025 by Evonjna Kirkwood
Theses new Bank tellers are rude
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April 2025 by K
The staff was very focused and helped out a lot.
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April 2025 by D Min
The worst bank ever to deal with. Absolute 3 ring circus. They don't make new debit cards when yours wears out so you have to shut your card off first, order a new card, and wait a week for delivery. Their 3rd party debit card company is a complete joke if you need more than $2k in one day. Trying to send money with their 3rd party Zelle will take at least 6 phone calls to both the 3rd party vendor and the local branch itself because they'll both lock your account after set up, then they'll tell you to contact each other because the other still has your account locked. Do yourself a favor and go to a more reputable bank or credit union instead of wasting your time with these idiots.
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April 2025 by James Goin
Jessica from the Ecorse branch was friendly, professional and a great help. She helped me open my new account and helped me access the online app. Thank you again Jessica
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November 2024 by Mike Sherry
I went to get money from their ATM, it only provided $20 (as most ATMs), went inside for change - but because I wasn’t a member of their credit union I couldn’t they couldn’t provide it. Not a way to engage for new customers. Now I know to only use them for ATM and not for banking needs, certainly don’t want to be their customer.
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August 2024 by Jarielis
I used to LOVE this bank but after my interaction with Jenna in drive thru I have a whole new perspective on how I see this bank. I've been with them for over 5 yrs! I NEVER had an issue until today not only did they refuse to give me a manager they cut me off and turned the camera off on me and gave me a snotty attitude. I worked in a federal bank for over 6 years I know how things work this is NOT customer service.
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June 2024 by Linda
TERRIBLE SERVICE. NO RETURN CALLS. I CAN'T GET MY BALANCE. I WILL OPEN A OTHER BANK ACCOUNT. No star for this place
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March 2024 by Kelly White
I was approved for an auto loan 3 years ago with community focus credit union. They have been outstanding with me every time I called, went in or any questions I had. Today I paid off my auto loan!! I live out of state so Katelyn Tolstyka helped me close my account and guided me along the way. Everyone there has been amazing. I would definitely do business with them again! Thank you!
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February 2024 by Jason Heien
Normally come here to use the ATM, and yesterday I went to make a deposit, and the deposit function was not available, so I had to drive to another credit union a few miles away
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December 2023 by sonya baxter
I am planning on leaving this CU. I joined in 2019 and this is my last year. I have issues with from loans to the app. I joined Michigan FDCU recently and had a bankruptcy in 2019 and they gave me a loan, thinking that I asked what I thought was my greatest chance with CFFCU, to only have them deny me twice. I don't know where they are getting their information on giving out loans but I am going to close my accounts and leave asap. I would not recommend this place to anyone!
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December 2023 by Matt N.
Been doing my banking with them for about 5 years now, and I have never had an issue. Would have given them 5 stars if their ATM machine wasn't down so often.
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September 2023 by Donna Ortner
Fast and easy to use their ATM. I really like the fact that I can get withdrawals in $10.00 increments.
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August 2023 by Marie Fields
I used to LOVE this CU. Some of my now adult kids have already left and others have been begging me to switch for years. I have realized my loyalty is to my detriment. Their app doesn't work a large percentage of the time and that causes me to not be able to move money into the appropriate accounts after hours to cover ACH payments going out. They never have manager call me back as promised when I call about this and have started charging me overdraft fees when it's NOT MY FAULT the app doesn't work. They have ONE BRANCH that is 40 mins from where I moved to over 10 yrs. ago. When you have ONE BRANCH, YOUR APP NEEDS TO FUNCTION. My kids have been stranded in other states without being able to move money to their checking so they can use their debit cards. And the new team of employees seems to know NOTHING about anything. It's sad but I'm leaving as soon as my beginning of the month auto-pays come out. I have been a member since National Steel FCU, over 20 yrs. My brother, who brought me into the CU left almost 10 yrs. ago for some of the same reasons. Awful technology. I hate to say it but I don't think Community Focus is going to be around much longer. Essentially stealing money via fees caused by not having an app that allows you to move money around after hours. Then arguing that I should have moved the money two days before the ACH's instead of the day before, as if I would have known that the app was not going to be working or as if that's acceptable or my fault. No better than the unethical big box banks, therefore I have ZERO reason to stay with this CU.
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May 2023 by Diomond Jedi
Bank manager has nasty attitude towards customers. Not your kind and friendly neiborhood bank at all. The manager up there told me that she was the highest number I could get to report something. She said no number existed to report something or someone just with a rude attitude. Come to find out there are numbers listed online to reach out to sombody. I think the owner or higher ups need to no about this lady and how she acts towards customer's.they need to do something about her or I'm taking out my money and closing all accounts.
