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January 2024 by Bryan F.
I had been waiting for three days to pick up my dad's cancer medication. When they called for me to pick it up I immediately came to the store and by the time I got up to the counter, they slammed the gate right in my face telling me they are all going to lunch, so now I am sitting here waiting to get prescription for a cancer patient I would not ever use this pharmacy or this grocery store.
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January 2024 by Spring Rain
This locations employees are usually always kind and respectful but after my recent customer service interaction I had to leave a review. Cota deserves a raise!! He remained professional, calm and helpful (which is the sorely lacking in the public sector, especially with healthcare workers) when a mistake was brought to his attention. He should be a manager if he isn't already, and train every new employee that shows up! Excellent job Cota!
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December 2023 by Rob Casad
Every time I come here, the Deli is always the worst experience. Brenda has a terrible attitude, but I imagine it's largely due to them being understaffed. What I can't excuse is their lack of food safety controls. Employees don't wear hair nets right and they touch non-food prep items while handling food (cross contamination). I don't think I'll be coming back here again.On 12/08, someone from their Instacart (delivery) service stole our groceries. We had to call to get a refund, but they were unable to replace the order, so we went back to the pickup service (for now). Needless to say we're questioning going back to this location.Fall/2023: This is for online pickup. When we change the setting to not substitute on a given item, this location still does it without notifying us. Then, since the system doesn't show any substitutions on our order, we don't discover the wrong item until we've driven home. This has happened on several occasions, thus why I'm finally taking the time to write a bad review. I will say the manager of this department will do whatever she can to correct it, but they're only one person.Those are my experiences and opinions, not yours, take it or leave it. :)
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October 2023 by Armand Matte
Love this Kroger. It's 1030am and Deli closed. It's been closed for almost 2 weeks now. No sign other then this section is closed. Update 10/9/23 Deli still closed. Now they only have some self checkouts and it's causing long lines. Taking a break from shopping here it isn't worth the hassle.
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September 2023 by Destiny Heard
Placed a grocery order they substituted items with horrible substitutes. They didn’t list the substitutes in the system so it showed up as if they got the correct items they didn’t they missed several of my items from my order. I waited 30 minutes for my order to be dispensed to me, I was the only car for 20 of those minutes. This is specifically on the pick up department . This is my first time at this location I love Kroger but this one needs help and a re-evaluation of this department
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September 2023 by arielle Swasey
It’s Saturday at 630 pm , and the lines are down the aisle again. Half the u scans on one side and one working working one lane . Make it make sense because I almost left everything in the cart and walked out
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September 2023 by lisa zajac
What is going on with this store? Out of multiple items every time I go there. Whoever is ordering products needs to do better. Quality overall is down. What a shame.
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September 2023 by Barbara Vandercook
Floors are dirty. Shelves aren't as full .Meat counter and Deli don't open up as early as I like.
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August 2023 by Francesca V.
I came in to make an alcohol purchase at this location. At the self checkout, the employee came to scan my ID. He first scanned my ID the wrong way, and then told me that he would be right back and took my ID. He took my ID a few registers down & I saw him & a few other employees looking at my ID with a light. He then came over, handed me my ID, and took my items I rang up away from me and started walking away. I asked if there was an issue & he told me that he cannot fulfill my purchase because my ID was "fake." My ID is real & is not expired. I politely asked him to scan it again because there was clearly an error and he refused and was extremely disrespectful. I called and spoke to the manager, who was friendly, but extremely unhelpful. I do not recommend this location because the staff is clearly not trained & disrespectful, and because the management is not helpful whatsoever.
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August 2023 by G F
I had an absolutely outstanding customer service experience with Yolanda at the bakery! Yolanda's kindness and sweet demeanor truly stood out, making the entire experience not just efficient but also enjoyable.If you read this --- Thank you Yolanda for providing top-notch customer service. It's rare to come across such exemplary service, and I'm genuinely thankful for the delightful experience you provided.***Kudos to Yolanda at the bakery for fostering a culture of exceptional customer care. I'm confident that anyone who interacts with Yolanda will be just as impressed as I was.
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July 2023 by Rosanne Los
The produce is Nasty! Green beans were extremely poor quality and I find that with all their produce. Meijer has them beat! Been shopping at Krogers on Gib since it was built but all done wasting my money there.
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July 2023 by doug centers
Everything I was looking for was available .Despise the self serve conveyor register . Had to walk to the groceries twice because said the belt was full. Then have to walk down again to bag. At least at the regular self serve you can bag as you go. Much more efficient.
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May 2023 by Jim Welty
Meat counter closed - couldn't get waited on in deli- 3 workers standing around talking - only 1 lane open - no express laneGuess it's time for miejers
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April 2023 by Valerie Jennings
Kroger do you not listen to your customers !! Sunday afternoon busiest time ever and 2 registers open??? I never signed up. To work for you! And you keep jacking the prices up! 35 yr. Customer , I've been going to Meijers because this store just doesn't care , poor mgmt.
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March 2023 by Juana
Always stocked with everything that is needed and clean. I love that it’s never too crowded and busy.