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June 2024 by Tiffany Estes
This store has the most unpleasant unprofessional employees ABBY is so rude and needs a reality check you can’t treat customers like that and just continue to work somewhere I’ve read the reviews and this girl still has a job? Why? It’s so disgusting how she treated me when all the issue I had was them.
1. I picked my furniture and paid the payment and was told I didn’t pay the payment for the table and living room furniture. I only paid for the furniture that’s it.
2 furniture was broken and had to be replaced also living room set was supposed to have a recliner they are acting like they don’t know anything about it
3. Decided not to go through with keeping the furniture and ABBY DISRESPECTFULLY informed me I’m not getting a refund for my down payment because we decided we didn’t want the furniture.
4. Called Allison she was great and insured me as soon as they get the furniture I’ll get a refund I appreciate her and Jose he’s been a great help as well .
I will never shop at Aaron’s again and make sure if anyone I know is interested in getting furniture there to inform them of the unpleasant experience I had. Sorry but not sorry
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January 2024 by Brooklyn Spishock
Allison Is The Most Unprofessional Person I Have Ever Met. Everytime Me Or My Fiancé Have Spoken With Her She Has A God Awful Attitude. ! Called To Wonder If My Dryer Has Been Delivered To The Store She Stated She Called Me Thursday Then When I Proceeded To Tell Her I Did Not Receive That Call Nor A Voicemail Stating To Call Back She Had The Worst Attitude Arguing That They Did.(I Have A Call Log & Verzion Log To Show Incoming And Outgoing Calls) This Is The 2nd Time She Has Treated Me As If I Am A Pheasant & It’s Not The Greatest Look For Her Nor The Store! I Pray She Gets Some Happiness And Stops Treating People As If Their The Dirt On The Ground! There Are Great People Who Work There, It’s A Shame She Makes The Whole Store Look Bad!!!
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December 2023 by Keandre Mcdonald
The court st location is horrible I applied online months ago but waited til I moved to actually get the item I wanted went in with a state issued id with more things to prove it's me they still sent me to secretary of state for a sticker they don't give went back and the lady said shes just gonna have to cancel my order
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November 2023 by Penny Gore
Always work with you kind and perfression
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October 2023 by Doniel Martin
Rude and inconsistent staff!!!
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October 2023 by Nichole Holland
I’d like to give 0 stars.
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October 2023 by Meagan Hempsall
customer service sucks, there not there for the customers
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September 2023 by Indi Eneix
If I could leave 0 stars, I would. Renting from this place was the worst decision I have ever made. I have not had my appliance since March 18th, 2023. Called FOUR times to have it picked up and every time no one picked the appliance up. They are charging me for an appliance I have not had since March. I called corporate and spoke with Michael, he said the regional manager would be reaching out to me and I never got the call or email. I just want this thing picked up and out of my hair so I don’t have to deal with this company again. I already emailed my experience @ Aaron’s multiple times and never get a response. So, please don’t tell me to email — GO GET THE APPLIANCE. I had one lady tell me when I called for a pick up tell me to bring it up myself……. Again, go get the appliance and stop with the harassing phone calls.
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September 2023 by Bill Bill
Place sends you pictures with electronic items on there and for 1.00 to start you can get this.... calls store and manager was like I don't let electronic items leave without a full monthly payment. Why send a flyer then I mean half the items people want are those. That's bait and switch. Same with the emails they have electronic items on them but when it comes time to check out.you get the switch.
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July 2023 by Jenny Madden
Single mom didn’t have assistance with moving old couch in time for delivery of new one. Called to reschedule and Abby was rude. Never returned call back to reschedule after she stated she would, I had to call her back the following day even though I already paid 2 weeks up front for the merchandise. I called back to cancel due to her attitude when I called to get a new delivery date and she informed me I was going to be billed before receiving the product when they couldn’t deliver for another 2 weeks. I was more than willing to wait the two weeks, but I shouldn’t be getting charged for an item I don’t have possession of yet… I had done business with the Lapeer location up until this point and never had any issues they were very friendly every interaction I had. This girls attitude is unfortunate. Having worked as a retail manager for 3 years… this associate is a liability and costing your company money. Give customers a reason to CHOOSE your store when they have choice where they take their business and spend their money. Horrible customer service isn’t going to meet your sales goals.
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May 2023 by Angel Thompson
I have gone to Aaron's before for a stove as I needed one right away but I wasn't a fan of the quality of the appliance. You get what you over pay for. I definitely mean over pay. The employees were friendly the first time I was there but compassion was not felt my last go around. Another aspect to this company is the amount of calls I receive since having paid off my agreement. Not only do I get calls from the local store, now I'm getting spam calls from the company in other states. Having to sit here and block numbers is getting old and a waste of time.
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December 2022 by Blas Blassingame
Horrible business do not recommend to any one I waited for a bed set that didn’t have all parts needed to assemble could not give me a date of when they will be in I assumed it would be another wait on top of everything it’s another wait for my refund that it is bad business I will let all my family know to not do business with them ever again for my miss fortune alone I don’t like to feel played before I got to this point I asked the young lady what are my options to make things right she said I could come in find something. On floor which likely would raise my monthly or I can get a refund smh that’s why yaw have 3.7 stars now no business mindset activated to make the customer happy
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November 2022 by Kelly Norris
We waited a month for our furniture and it showed up damp from them cleaning it. The delivery guys were very nice but kinda wished they would of waited till it was dry got rid of all my furniture then didn't wanna sit on it for the first 24 hrs. Otherwise an overall good experience.
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July 2022 by Dora Simpson
Great customer service
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May 2022 by Dawn Conlon
Got a new refrigerator, great plan, payments work around my schedule. Love my refrigerator..
