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January 2024 by Lily Beth
Professional, compassionate and affordable. She's healthy thanks to their excellent skills.
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January 2024 by David Rode
Very nice
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November 2023 by Mephistos Demonia
Terrible customer service, callous towards my pets needs. Shortly afterwards of a short visit my pet passed away from their disdain and heartlessness. Go somewhere else
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September 2023 by Allie Herkenroder
An absolutely HORRIBLE experience for everyone involved.My cat had been experiencing potential UTI behaviors. I made an appointment and was told to bring a urine sample. In all of the 6 cats I’ve raised, I’ve NEVER been asked to bring a urine sample. When I asked how I would be able to get a urine sample from a cat I was scoffed at. How dare I not have the innate knowledge of how to get a urine sample. From a cat.Once at the office for the appointment, I was ignored by the receptionist who was too busy repeating the payment information from a person over the phone out loud. I’m sure glad they’d love to know their credit card information was being openly shared.When the doc opened the door to the exam room, not a single word was spoken to me or my cat. Instead, orders were barked at me by the doc, to get the cat on the scale was then rushed to get the cat out of her carrier, and seemed to be bothering the doc with the very notion of trying to get the veterinary care she needed. Doc admonished me when the cat, clearly in distress, jumped off the table to get away from the stranger. Then, I was told to hold the cat down and to face me and that the doc “wouldn’t tolerate any misbehavior”. It’s a cat. In a stressful environment. It’s going to act differently than at home.Zero empathy. Zero attempt to calm the cat. Zero chance I’ll ever be back.Oh, and the whole place smells like wet dog and doesn’t look like it’s been cleaned in a decade.
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September 2023 by Brandi Delahaye
“There is nothing wrong with your dog. She’s got a tummy ache and she’s just being dramatic.” Four days later she died in our home all alone because we trusted the vet. I’m so sorry Luna. Please, please go elsewhere. Read the other reviews.
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June 2023 by Francis Garthow
This place is an absolute nasty joke. They don't respond to faxes from pharmacies you have to call them over and over, there's no voicemail. The equipment is very nasty and outdated. The outfit the vet wears is dingy as can be. She is extremely rough with the animals and talks down on the owners. Will definitely not refer anyone here and will be switching all my animals somewhere else.
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June 2023 by Ringa Ling
Very unreliable, disgusting. It's not a comforting atmosphere at all. Will pay more to go somewhere else definitely.
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June 2023 by Imane Hakam
Dr. Andrea Cross is a great veterinarian. She has excellent knowledge, skills and experience. She is sincere and compassionate. We’re very thankful and we’re lucky to have her in our area.
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March 2023 by Stephanie S
Pure filth of an office and a veterinary “provider”. The “vet” has absolutely no business practicing any level of animal care. Additionally, this office should be condemned. Just horrific experience from start to finish. Avoid at absolutely ALL cost.
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February 2023 by Hailey
Vet was rude and didn’t care much about my dog. The routine check up took less than 5 minutes and wasn’t thorough. I switched to a different vet
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January 2023 by Ashley Dewey
I took my puppy here, she was having breathing issues. She just wrote it off as “normal puppy behavior”. Didn’t seem right, took her to another vet a few days later and she was in respiratory distress and heart failure and had to be put down. The vet did no sort of labs or exams other than feeling around her stomach. Not saying she was the cause of my pet dying, Mmmm but very careless not to even investigate further. Would never recommend this vet.
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December 2022 by Francesca Lutz
Just look at the parking lot. Inside it’s even worse. It smells horrible, everything is outdated and her scale didn’t work, she knew it, even commented that “we need to add 2 pounds to the weight.” WHAT??? She over medicated our puppy because of her faulty scale who then died during spay surgery. She didn’t even call me. I called to see why I hadn’t heard and she said our pup wasn’t waking up. By the time we rushed there she passed. My kids were mortified. It was a nightmare. When we went to pick up the body she coldly said “it happens.” Then she had the nerve to send us a BILL!!! We had been taking our animals there for years before but she is clearly too desensitized now for this job. No empathy and should not be working with the public or animals anymore. It has taken me 5 years to type this and share our story. I can’t believe she’s still in business
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November 2022 by Fluff
Killed our cat, have him medicine that he didn't even need, he is now dead, thanks to the fact that they barely even checked him, didn't seem like they even like cats too.
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October 2022 by Diego Alonso
I agree with the multiple reviews here. This vet is rude, careless and the place does feel dirty.The vet was almost upset at us because our cat didn't like to be handled. She wasn't gentle at all and made the cat very uncomfortable. she wasn't thorough and just said that she looked fine.The front desk person was extremely rude as well. They gave us antiflea medication without any instructions and this person clearly was miserable at their job. She was not welcoming at all.The place didn't feel clean. It was very stinky, and nothing smelled like it had been disinfected.
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October 2022 by Karri
First time going into the clinic and I honestly couldn't be more annoyed, upset and unsatisfied..I DO NOT RECOMMEND. From the beginning the receptionist was incredibly rude and unwelcoming. The place smells of urine and feels very old and outdated. Dr. Cross was very condescending and made me feel like I was doing everything wrong ("don't put the box there", "you're not holding her right", "I'm not going to get her out of the cage", etc) and she did a very minimal wellness check up on my cat and that was it. No sympathy, no room for questions, no interest in the wellbeing of my cat whatsoever. It was honestly heartbreaking that someone who you thought would care, couldn't have cared less.
