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July 2023 by Steven G.
I will not be buying any plants, trees, or anything from here that I don't need to. When I spend thousands of dollars in one year and website return policy is not followed by employees, I can shop elsewhere. The employees act as if you are taking money out of their pocket and so what happens now is because you don't want to do the right thing, Lowe's gets my thousands of dollars remodeling money over a couple of plants that you couldn't do right by. Good business model since you actually get credit from the plant companies so it doesn't really cost you to return a plant. I watched them harass a 90 year old woman over a receipt for something she bought on line even though we all know they don't give receipts when you ship on line. Disgusting.
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April 2023 by Lisa B.
My husband went to the Court street Home Depot in Burton today to buy 30 bags of mulch. He waited behind a guy for 15 minutes while the guy ahead of him and the Home Depot associate loaded about 50 bags into the guys truck. My husband backed in to make it as convenient as possible for the associate to help him load his 30 bags. As soon as he got out of the car the associate said sorry guy "im off the clock" and walked away. Unbeknownst to him my husband had cash handy to tip him. He had to have seen my husband who had been waiting for 15 min. He should have given him heads up so my hubby could have found another associate to help him. Why can't we find good help? It's so sad that Customer service is a thing of the past!! Shame on him!
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March 2022 by Lana D.
Nice selection. New to the area and was impressed by the huge amount of stuff. Biggest improvement store near me. I was informed on many different makes and models in appliances and looking forward to buying my first washer and dryer set. Also, staff were nice to my dog so bonus points :)