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December 2023 by Michelle Roberts
A family member in my household went Quest Street on Court St. in Burton Michigan. He was told, like we are almost ever single time we go, that they do not have a referral from the Doctor. This has to STOP! This is an ongoing issue at Quest and process and procedures need to change! Stop blaming doctors offices and fix a broken process! It is feeling very intentional to keep the process broken at this point! Quest is terrible! I don't even give them a one star! You cannot get through to a live person either to confirm if any referral has been received. STOP THIS NON-SENSE. People are sick and need blood draws for medical conditions and you are stressing them out and not trying to find a way to improve processes.
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December 2023 by Jay Topping
Amanda Morris was great. Login was quick and easy. Got a quick appointment. My go to place.
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August 2023 by Tessa Thrall
My fiancé and I are doing our first round of ivf, he was sent here for specific testing with paperwork stating EXACTLY what tests he needed. They did the wrong test, charged him and now we have to put a hold on the whole process because they ran the wrong tests.
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May 2023 by tanya holcolm
I need to speak to a human!! The recording says if the Dr sent over a order I could just come or make an appointment no need to call to see if the order was there.... I WENT TWICE. THE ORDER WASNT THERE! had I been able to speak to a human I wouldn't of wasted my time TWICE! who should reimburse my gas the Dr who didn't send it or quest because I could not verify the order was there before going the second time?
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April 2023 by Raven Routly
I hate needles and although I disliked the actual experience, the phlebotomist was beyond comforting and compassionate. She attempted to distract me and made me feel a little more calm and chatted with me like I was a friend. I really appreciate the way she handled the visit and that she tried to make me feel okay while getting the labs done. I wish her the best!
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March 2023 by Stephanie Brooks
It was easy to set up an appointment online and check in online too. This cut down on my wait time significantly. Staff was friendly and professional, and very good at what they do. I'm a hard stick and they manage to get me on the first try without it hurting. To me, that's worth noting as many have had to stick me more than once. I made this my permanent place to go for blood work.
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March 2023 by Desiree Elliott
The patience and kindness they showed my terrified son was incredible! He was not an easy patient and they went out of their way to calm him and get the bloodwork we needed!
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January 2023 by A Licia
I was super nervous to get my blood drawn and the staff was great! No pain and an easy drawl with only one poke! I was in and out! Easy to make an appointment as well.
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October 2022 by sissy heron
Their company must be to overwhelmed, redo your company's system. 3 phone calls later and I still have no appointment!
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October 2022 by Karel Vance
Should not have to wait 20 min just to pick up specimen container.. would be nice to be able to actually talk to someone
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October 2022 by Ryan
I always forget to make an appointment before coming here, but they still get to me very quickly each time. The workers are always quick and friendly, making pleasant conversation with you to take your mind off the fact that you're getting blood drawn. Note that they're usually closed from about 12-1 PM or so every day for lunch.
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September 2022 by amber smith
I don't leave reviews but this was necessary my son has a fear of needles after being traumatized by being poked over and over again we attempted to go to Davison quest and we were told they can't do it because he was screaming and flailing and we got the boot so as he was freaking out in the waiting room if Burton quest in Walmart I was like great we aren't going to be able to get it again but noo not this time not these ladies so big shout to quay and also to sam and the other lady I didnt get her name who not only got the job done but also had my 4 yr old leaving saying I'm not scared of needles anymore they made my day and life easier kudos to y'all
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August 2022 by Susan Pickett
Making an appt should not be this freaking difficult. I'm not that old and this is frustrating beyond belief. And you expect older clients to jump through your hoops in order to give you their business?
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June 2022 by Ryan Cavenaugh
I always forget to make an appointment before coming here, but they still get to me very quickly each time. The workers are always quick and friendly, making pleasant conversation with you to take your mind off the fact that you're getting blood drawn. Note that they're usually closed from about 12-1 PM or so every day for lunch.
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October 2021 by Tracy Barber
Took the morning off work. Went in for blood test. Found out I needed an appointment. Made appointment. Took another morning off work. Sat in a tiny waiting area that requires masks and people were coming in without masks sitting right next to me. Nobody ever came and got me for my appointment. I left again, after 2 mornings off work, with no blood drawn.
