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December 2023 by James
Was a waste of my time all the girl said was call customer service
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November 2023 by Rodmack Mclaurin
Wait is too long and to see employees standing around don't fit well with me
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September 2023 by S S
This store & its employees are dishonest. Had me trade in my phone with a cracked screen, knowing it would be worth nearly nothing. Failed to inform me that the crank was covered under manufacturer warranty & all I had to do was replace it & then have an excellent condition trade in. Also had nonstop issues with my Apple watch that are apparently inexplicable, though I have more an inclination to believe it’s due to lack of knowledge. Used an online forums advice to fix the connectivity issue when they couldn’t.
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August 2023 by thadeus park
Nice staff, had some issues with my sim when getting a new phone, they had it fixed pronto!
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July 2023 by BullOnWallSt
Fair experience. Went in and picked up a new 13 max pro. No one was overly excited to help us, but worked out overall.UPDATE: (I've heard of them doing this, but first experience with it happening) They added on Protection 360 for $18 a month on the bill which I specifically said no thanks on since it still costs you $30 for a screen repair and other costs if anything happens.
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July 2023 by Karie Klingensmith
Heather is the only reason I gave any stars at all. In the process of attempting to switch from att to T-Mobile I got the run around via online and phone for 15 days. SIM cards sent to me that took 10 days alone. I went to the store to activate only to find out there were a bunch of hidden fees, sly wording, and inaccurate info from csr to csr. The cherry on it was hearing T-Mobile has a bull for me due in 10 days though SIM cards that were never activated, numbers never ported, and a billing name that wasn’t even spelled correctly.. I am baffled at the tactics but have opted to stay at att just out of sheer fear of incompetence. Thank you Heather for the information that helped me not sign up but was at least ethical.
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July 2023 by sissy heron
Taylor was a great help. He was Patient, very friendly and helpful and he made sure that all of my questions were answered.
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July 2023 by Terry Kostiuk
It is always a pleasure to walk into this business,the staff are so nice and polite. They are all very knowledgeable and willing to help you out. Thank you
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April 2023 by Robert Laughlin
Wouldn't even try to help me, with a t mobile phone , and customer service told me to go there for help
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April 2023 by jay l
Always nice and friendly even when they’re extremely busy , they have a good manager, I’ve been with t-mobile for over 18 years now
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March 2023 by Peter Flanders
I've Always had a good T-Mobile experience
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November 2022 by Amy Strong
No where to sit. Speaking for all disabled people who have pain and can’t stand for long periods of time this really suck’s always takes along time in the store and literally avoid and hate going in the store when I know I have too.
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October 2022 by Sarah Thornton
Hands down the best Customer service ever! I was having an issue with my phone and Jeff, I think he's the manager, jumped right in to help me fix the issue. He was extremely knowledgeable and took the time to walk me through it. I will be using this store as my regular service location from now on!
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October 2022 by Rich Keyes
After receiving 2 defective phones and wasting 6 hours of our lives that we will never get back the manager told us all he could do was to wave the restocking fees. What a joke who is going to pay to restock a product that doesn't work in the first place. I will be finding a different service provider. I don't suggest anyone going there for anything
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July 2022 by Stephen Hernandez
Great place took care of my issue fast
