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November 2023 by Anna Bug
They don’t answer phones but I’m giving 5 stars because the guy working the desk was kinda cute
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January 2023 by Stefanie KC
Richard Henry the postmaster is the rudest person I have ever met. So unprofessional and inconsiderate. He refused to do his job. I had to go to Grand Blanc office where my issue was handled in a professional manner.he is completely unapologetic and arrogant. He needs to be fired.
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December 2022 by Rough Country Girl88
They NEVER answer the phone!!! Their carriers deliver the wrong mail on a daily basis! You think they would find a solution to fix their problems… instead they don’t claim responsibility for all the undelivered packages. They should be required to take photos of packages delivered like multiple other sites do upon delivery, but they refuse to. If ever possible I use different delivery methods because you will have nothing but problems with this Burton usps office!
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August 2022 by Chad M.
They steal packages and will respond to being caught by screwing with the rest of your mail in extremely petty ways. Tried filing a Police Report across the street and they refused to unless evidence was produced of the theft.
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June 2022 by Neha Crowl
Wow. This place is a joke. They don't know where my package is at. They don't have it. It never got it delivered to me. I was suppose to have it on May 8. Now I have to wait till May 12 for it. So when I called them up the lady Mandy got really rude at me. I can't hear very good over the phone because of health issues so I asked her to repeat her name so I can hear it. And she got really rude and disrespectful. She even hung up on me the first time. So I had to call back just to get her name. And she was even more rude with me. She needs to be fired. She does not have any concern, respect, good customer service, etc. She really does need to be fired. I will be reporting her and the issue because I have everything recorded what she told me about my package and how rude she was to me.
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April 2022 by Noah Kennedy
The man that helped me when I came in at 12:45 today made this the best experience I've ever had at a USPS location. I'm not sure what other experiences people had to leave 1 star reviews here, but they must have had a bad day or something. Seriously exceptional. Will definitely be coming back.
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January 2022 by bruno fabbri
The guys are always super polite courteous and professional. I have always had great service here. Thanks guys appreciate the great service!
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January 2022 by Michael Ostrander
I don't know why this location has such a low review. Clearly people don't know how a Post Office operates. I've only has great experiences here and Joe was very helpful and informative when I was shipping a package.
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December 2021 by Jeff Reno
Not much I can add that’s different from the other negative reviews. Lazy. Incompetent. Rude. Unapologetic. Horrible hours. Nothing available on Saturday. How is a working person supposed to get a package? Truly worthless.
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December 2021 by Slick Pothead
Never had a problem with them except they don't usually let me check the address and click past it. Good customer service.
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November 2021 by Brian Rose
This Post office didn't forward my package to my new address out of state, and I just get a busy signal everytime I call! This package is extremely important to me and there is nothing I can do from across the Country because it was a rare item... I'm so bummed out ??
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August 2021 by Brandyn Brooks
Terrible customer service and lazy employees. I never receive my mail and when I do it’s 6-8 days later. So unprofessional. Supervisors are always so rude and not helpful what so ever
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June 2021 by Matt t
Absolutely no help. Worthless. Lost my package. Unfair monopoly. Please close and go out of business. I hate being forced to use you.
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February 2021 by Angela Brown
I always have had great service at this post office. The customer service representatives at the desk know me, are friendly and they always ask how I am doing. Sadly, we have had sketchy delivery service at our home due to turnover and since our favorite mail delivery person retired. I amhappy to say the new mail carrier has improved so much and no longer drives through our yard and mid delivers mail. Way to go! Keep up the great work! We appreciate what you do!
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February 2021 by Autumn Helias
Worst post office. They wouldn’t deliver my package because it had started snowing. The ground wasn’t even completely covered! I shoveled but they never tried to deliver it again. Since they don’t answer the phone, I have to email the regional manager to ask what had happened. He told me that it was packed with some medicine and they were trying to get it all unloaded to deliver it. Which was obviously a lie because they had already tried to deliver it once! Amazon finally told me that it was declared “lost”. Thankfully Amazon customer service was A+, so they immediately sent me out another. Hopefully this one will get delivered by someone other than the USPS.
