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December 2023 by Audrey K.
Pricy but easy to work with. We used them to move across the country and while it was expensive, all of our belongings arrived in tact and the pick up and drop off processes were very convenient.
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November 2023 by Brian Sawa
Would recommend! From moving supplies to vans, and trucks. Friendly staff. They have everything you need to moving.
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October 2023 by Chad B.
Very poor experience here. It was clear that the employees did not enjoy their jobs, for whatever reason. I held up my side of the agreement, paying $1800 freight charges, and 10 months of rent ending somewhere around $3000. They were less than helpful, unfriendly, and unwilling to take the time needed to answer all my questions. Prior to this visit, my experience was 5 stars. Very Unfortunate-
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October 2023 by Jake Thompson
Reserved and rented a box truck to help my dad move. Process was easy and so was the pick up and drop off of the vehicle. Both women at the desks were quick and helpful with me and other customers while I was there.
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August 2023 by David Powers
Edited, they were very nice when I came in during business hours, and were willing to extend my reservation.Original Review: Be aware that vehicles are stacked with vehicles being sandwiched in the center… I was using the 24/7 share option to pick up the vehicle outside of business hours, made it to the point of finding my vehicle and it was immovable without pushing the other vehicles out of the way. I called and went home, as we were told we could wait until they opened, but UHaul had already marked my vehicle dispatched. So my 6 hour reservation was brought down to 2.5 hours or less. Terrible, if there is a bother to lock the key up, then there should be an additional bother to move the vehicle so it is ready to be picked up. This is a terrible service in my opinion, a waste of my time and others time.
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August 2023 by Seth Roberts
Needed to fill up a propane tank and rent a pickup truck. They couldn’t help me there, but instead of shooing us away, they asked questions to figure out what we needed, and found another location that could solve our problems and made sure everything was set up for us. Excellent customer service!
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July 2023 by angie Jacobson
Staff was great. When we where in a real pinch for a rental and never thought of uhaul. They had a rental available.
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June 2023 by Levi Williams
Out of all the new trucks on the lot I was given what seems to be the oldest one with 177,000 miles on it!!! I did not feel safe driving it. That thing needs to be in the junk yard.
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June 2023 by Max De La Pena Valdes
Location was helpful and the staff was really friendly for sure recomended to someone with a sense of humor
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May 2023 by Haley
This location was the best location I’ve ever been to my truck was already hooked up and ready outside. All I had to do was check in Andrew helped a lot. Thank you
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April 2023 by Jake Crib
It was a very terrible experience. Very poor management and mechanical services. I had to wait for an appointment for one week, and when I got there, they acted as if they didn't know. First, they couldn't find my wiring harness, which was supposed to be ordered and ready for my appointment. I was eventually told that it would be 30 min. Then it was changed to one hour, so I walked to a restaurant and spent an hour. When I walked back, my vehicle had not moved or been touched. At that time, I was told they'd get right on it. The woman manager had a wiring harness in her hand, and her and the service counter girl walked out to my vehicle and started messing with it. Eventually,only the young service girl was left to finish it, not a mechanic! I just wanted out of there, and I had to travel back 80 miles to home, and it was getting late. The young woman finally told me it was finished . We walked to my car, and I saw no wiring hookup. She said it was inside my hatch ?? She told me they wanted to get me out as soon as possible , since I had been there so long, and I would need to pull the wiring out, hang it over my bumper, and close my thatch over it. She said it had a two year warranty and to take it to some other Uhaul location to get it installed properly. I was so fed up and frustrated that I just got out of that place and drove over an hour home. Supposedly, this location was a Mega Uhaul Center near Grand Rapids, and they were the only ones within 80 miles that could wire it. What a disappointment, what a hassle, what a joke. I will have to wait to get back to Georgia to get this straightened out. My time up here has run out. Uhaul should pay me for pain and suffering.
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April 2023 by Lindsay P.
I actually was there for a working interview. The manager was so rude to all of us applicants, almost as if we were a burden to her. There was a point there where it was snowing so bad and sleeting, and we were just getting soaked and we had to be outside cleaning (for 4 hours) out the U-Haul's and checking the tire, pressure and stuff like that and she got upset because we had to use their gloves. Everyone we spoke to that worked there said she is not a good person. I assume she has terrible customer service because she had such an attitude towards everyone. I don't think she knows how to smile. I gave it one star only because it wouldn't let me do a half of one. There was one guy who was very helpful and nice. Everyone there seemed to hate their job. Not a nice place. But as the working part of the interview, they are pretty thorough with cleaning out the U-Haul's and the trailers. But almost everyone's attitude just sucked. I don't recommend working there or even filling out an application or sending in your résumé because it's a waste of time you will not be happy.
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March 2023 by Scott Reese
Service can be kind of slow. There has been a couple times of paperwork mistakes, but overall decent.
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February 2023 by Heather Vo
BEWARE....if you have a Ubox that's stored at this location. You better call and check to make sure it's still there. They will move your Ubox to another uhaul location without letting you know. I found out after I called today that my Uboxes were moved to the alpine location back in October and no one ever said a word.
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January 2023 by Alex
Not super excited about the reliability here at U-Haul. Tried to get rails installed for a fifth wheel at this location. I called the corporate office and got a quote and was told that the parts were going to be sent here. Although the staff were all very amazing and tried their best to assist me, the parts That were sent with the wrong thing. When they finally got the right parts to install, nobody knew what to do. I was also quoted a very different price. I ended up taking my business elsewhere to get the rails installed for my fifth wheel. But I wasted two weeks trying to figure this out here. Again, the manager and the staff here were very great! They did their best to try to solve for the problem but ultimately set me back quite a bit.
