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10AM - 7PM
350 84th St SW Suite 970, Byron Center
Watches
“I love the service and the team is also very helpful with anything! Brought in 6-7 watches needing to get new battery’s and also resized. They were happy to do them and got it done in a timely manner! Great place to shop for affordable watches!”
“Had several watches needing repair. Wasn’t sure so I tested the waters with just one. They did a superb job and I brought all the rest there for them to fix. Customer service was top notch throughout.”
“Wanted a custom ring designed. Ken took all the information and they made it happen. It's beautiful and very professional. Something I would be proud to pass on to the family when I go. Thank you so much Ken and Collin. I would recommend Russell & Ballard Jewelry to anyone.”
“Sheri was so amazing! She was so helpful and patient with me until we found a ring that I absolutely loved! Amazing experience. So personalized to us and such great service.”
“I recently purchased a band upgrade and was not completely satisfied with it. When I returned to the store and spoke to Rosie, she was extremely understanding, validating and helpful. I know that there job is to sell us product but her customer service was not only to sell me something, but to make sure I was completely happy and satisfied with what I was purchasing. Thank you Rosie!”
“We were extremely impressed with the expert advice and attention we were given by the salesman. No pressure to buy and continuous information and advice given during the entire experience.”
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“This shout-out is for the great staff and service I get at the Shinola Outlet Store located in Byron Center, Michigan. I have never failed to be warmly greeted and promptly assisted. When I was looking for an end-of-run Shinola Canfield Lap 6, the staff kept their eye out for me and called when one popped up 8 states away. Also, K.T. has been a fantastic help in terms of her product line knowledge and simply outstanding customer care, blending kindness and person-centered focus in every interaction. We are big fans of the brand, but really bolstered so much further by the excellence of the staff at our West Michigan Shinola outlet. Huge kudos!”