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February 2025 by Jonathan Ricketts (Punisherjon)
They refuse to do the job they are paid to do and they will not protect your money from theft
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January 2025 by Kellie
Anna Pollington helped my 89 year old dad and myself with several issues and was so kind and polite. She laughed with us and made my dad feel so comfortable. A great experience with this young lady. It gives me such comfort to have a bank that treats my dad with such respect and kindness. Love this bank!
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December 2024 by ginger johnson
They have helped me on any problem I have they are amazing
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November 2024 by Ray Scarbrough
Easily the worst customer service of any bank in this area. The north location has drive thru service only and often times you will wait several minutes while the only clerk working here has a lengthy phone conversation.
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February 2024 by Eric Allen
Love banking here. Always so friendly and Julianna is the nicest to work with!
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February 2023 by Kevin Morrison
This branch has frozen my friends out of their account while they are on honeymoon in Las Vegas.The branch refuses to assist them with access to their funds while they are trying to enjoy their special days together.Terrible service and trash management.
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February 2023 by Chad Coggins
Absolutely horrible customer service. The way they treat their customers is boardering piracy. On vegas for our honeymoon plenty of money in the bank but they messed up the limits on our card then deactivated the card. Leaving us in Vegas for 5 days with 0 dollars to our name.
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November 2022 by Maureen Culp
Super friendly. Nice branch.
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October 2022 by Don Cui
First, the people at the Cadillac bank location are stellar and great to work with. I have always had good experiences with them and they are 5 stars.The issue I have is with their security and tech team. This institution requires individuals to sign on with 6/9 numbers from the social security account or one's birthdate. My ss number has been stolen 3 times and it makes me very uneasy to give out 6 numbers. For over two years I have requested that the institution transition to the standard two-factor authorization (2FA) and initially was told they couldn't do it. Now, they are just starting their 2FA transition but the process is horrible.I am a business owner, and this morning I could not access my online account and received a message saying the identity of my computer could not be verified. However, I was able to log in to my personal account without difficulty using the same computer.Tech support admitted they were have problems with the transition to 2FA but still wanted me to 1. clear my cache and cookies. 2. reboot the computer 3. Try logging on again. I suggested that if there were known issues with logging on, then the institution should communicate that to their customers rather than having the customer do all the work. The suggestion fell on deaf ears.The drop dead point for me was when tech support said I would need to start logging on with the date my business began and if I didn't remember that date, I should contact the State of Michigan for that information. Business owners don't have time for this idiotic nonsense and shows how out-of-touch their tech team is with business customers. I will be spending the next several hours starting a switch to a banking institution that does not over-burden the business owner like 53 is doing.Later, this afternoon, Mary from the Cadillac Branch called and was genuinely concerned. I do appreciate her call and have restated that I absolutely do not have a problem with the 53 Cadillac branch office. As a result I have increased my review from a 2 to 3 star. I would have written a review specifically for Corporate but that option was not available. I have enjoyed our relationship I have with the Cadillac personnel but it is the Corporate level staff members who do not have a clue to the burdens they are placing on business owners.
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May 2022 by Jacob j
Ok bank with decent people. But what is making me rate this 2 stars is that I made a trip here on saturday to make a deposit into my landlords bank for rent. The hours are 9-12 on Saturday. When I arrived the bank was closed. Nobody was around. Very deceptive. I decided to google to see if there was any Fifth Third nearby open and the closest one was in Traverse City. I called and asked if they were actually open and made the trip up there to make my deposit to pay rent on time. Very displeased with this location. If you are not open. Then change your hours!
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December 2019 by Brenda Lautenschlaeger
Needed a bank worst ever. I am disabled. The handicap parking is in the the back. I just left there and closed my account. The parking lot was horrible was not even plowed could not even get my wheelchair through the snow. The doorways are to narrow only one teller that was there was really concerned. But I refuse to do business that is not going to make sure they are compliant with the ADA GUIDELINES.
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April 2019 by Keith Hoskins
I would never ever bank with them. Terrible service.
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January 2019 by N S
Drive through only... But it is always super fast when I go there.
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March 2018 by Jennifer Ronk
Will be switching banks and not going back to this one.
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July 2017 by Jennifer Wright
Will be switching banks and not going back to this one.
