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December 2023 by Sarah
Thief's
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October 2023 by XGN CARTOONZ
Very poor quality, I have been trying to call the past 20 minutes. Nobody answers need to hire more people.
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June 2023 by Joe Mix
Absolute waste of time. When the store is actually open the one employee that was there couldn’t do anything besides sell new games and it took him 20 minutes to help the customer infront if me who was only making a small purchase
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May 2023 by madison brockwell
Miss the customers. LOVED THE CUSTOMERS.Wish they cared more from a corporate level. Try the store in tc it's gotten a lot better and they have a very kind manager .!
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April 2023 by Jacob Flees
Usually, this store is great! Lately though, it seems like this store is going through some changes with employees and some of the new faces I've seen in there are not good when it comes to customer service. I think this store could do a lot better.
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April 2023 by Rachel Miller
Sitting at game stop in Cadillac, been here an hour still not open. Sign says noon. It's now 12:48pm. Sorry about this post. It was unforseen that the manager could not be at this store yesterday. He is the only employee and had to be at the big rapids store yesterday. Sorry agsin. Thank you for your help today.
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March 2023 by Mark Kogelman
I use to really enjoy going in there, they all knew me by name, they would keep me up-to-date on items and releases. Multiple times I would end up chatting it up for a while. Now that a lot of the employees quit , when I’m in there I feel like I’m a burden , ridiculously slow and not because they’re short staffed. Horrible energy in the room. It’s sad. They are losing a very good customer. And pro member.
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March 2023 by meebles *
Picked up some games, staff was knowledgeable.
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January 2023 by Goose Boi Reaver
Friendly staff got what I wanted and got out with no hassle.
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September 2022 by Kimberly Weland
Stood in like for 6 minutes waiting to be cashed out. 2 employees sat in their chairs and completely ignored us. Just left without purchasing anything. Someone could just walk in there and steal things, and they wouldn’t even notice. Absolutely no customer service.. service at all! Will not be returning.
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August 2022 by Jeff M
Terrible. They should learn the extras for all pre ordered games and not just the ones they are into, i mean to sell ALL games efficently your gunna wanna know about them all!. Just pre ordered madden 23. Told the guy when i first went in there i was doing this for the early access. I was told there was not a all madden edition for the ps5. Didnt make sense. But i just went with it. I go to leave. Look at my reciept. Relieze there is no early access code. Walked back in there and they told me just wait till tomorrow, i told them i wanted a psn card instead so i can get the digital copy. They talked me out of it buy explaining that the early access was only a 1p hpur thing. I get home. And find madden 23 ultimate edition on the ps5 store with 3 days of early access. They suck
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July 2022 by Salem Lott
Terrible, everything I have bought from this store is broken and needs to be exchanged or returned. I mean EVERYTHING, bought a Xbox one and it didn't work at all, exchanged for another. Buy a used game, broken, scratched, dirty as can be. Never coming here again.Game stop in general has always been a treat to go into like the old day and buy some games. But that's were it stops.
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July 2022 by Aydin Arham
Yesterday I went to buy a Xbox one s controller for my phone and the staff are so kind I would recommend going there and I love there supply of used and new
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July 2022 by Nathan t
Everything I get works perfectly and they have a large selection of games
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April 2022 by Lord Tabby
The staff is super friendly and very relatable to. I got my Boris the Wolf plush and Bendy and the Ink Machine game from here. I do wish that more Bendy merch will come through the store soon though.
