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February 2024 by Robert Miller
(Go support a different business!) Grandmother had them take her mower in for a belt replacement August 2023. They told her it would take about 2 weeks. Went to check on it after 4 weeks, and they hadn't even touched it. I had to track down the new owner online and call her to get them moving. Finally was finished after 6 weeks... 6 weeks for a belt.... Unprofessional, got irritated that I had the audacity to ask when it would be done after overshooting their own deadline by weeks.
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January 2024 by Duane Gunthrie
They were very helpful and helping me find my parts very friendly people at larks.
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December 2023 by Molly Howard
My aunt Janet brought her tractor in and yall messed the seat up however you did and refuse to make it right.. that's bum business energy
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October 2023 by Richar Shagena
Have had my chains for my chainsaws sharpened at larks for the last 4 years (at least 6 chains a week) always have Done a great job until recently first they tried to charge me 9 dollars a chain to be sharpened when it has always been 6 dollars I asked when and why the price changed I get no response just the price fixed back to 6 dollars a chain ok no problem fast forward to the next 2 times I have chains sharpened the chains cut horrible and have almost like an extra raker from the sharpening machine I take 4 chains back to be fixed and I'm told that this extra raker caused by the sharpening machine is normal (mind you I have been bringing 6 chains a week to theses people for the last 4 years and have never once had this happen to any of my chains)they take these 4 chains and "fix" them they look exactly the same I ask to speak to Charlie and he also tells me this is normal I have no idea what I'm talking about to not use his business anymore and called me a lier said I don't bring in 6 chains a week lol well next saw I buy will NOT be from them and I do go threw a saw almost every year.. and ace will get my weekly chain sharpenings from now on if larks would like to try and make it right I'll take 4 new chains for the ones I'll have to replace because there so far gone now there is no fixing these.. that's funny because ace seems to do just fine without making another raker in the chain lmao all good I took my business elsewhere and so will everyone else I tell not to go through you! going to run yourself right out of business!! Always an excuse of why the costumer is wrong and your right lol
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June 2023 by Stephen Bruford
The owner of this ‘family business’ refused to send a replacement part for a mower mulching kit that they incorrectly ordered for a $4000 mower I purchased new from them a month ago.The owner ( Lynette) was totally disrespectful and rude, in front of her staff ! (who was being quite helpful to me at the time).No wonder they are trying to hire employees ! but if they treat customers like they treated me I can understand why people would not want to work in this place either.I will for sure never do business in this place in future and I would warn all prospective customers to be warned by my review.I repurchased the part I needed within few hours of walking out in disgust from the shop and for less money and free shippingWhy would anyone need to shop in a retail store as bad as this when they can get exact same parts online. I try to support local family run businesses when and can but not if they treat their customers this way.
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September 2022 by Anne M.
Years ago (2009) I bought a very expensive snow blower here, and had a great experience. Recently went back to the shop for a riding mower, and wow, have things changed! First, if you are a woman, don't bother going here; they act like you don't exist. I was there looking at mowers for at least 10 minutes with no one else in the store and the salesman never even acknowledged my presence! When I asked for help it seemed like I was bothering him. He was SUPER grumpy! Must have been having a bad day or something. When I asked for some help, it seemed that because I didn't want to buy the most expensive thing they had, he figured I was a waste of his time and literally turned his back on me when a MAN walked in. I guess my money wasn't good enough. Also, what's with the profanity on the flag in front of their store? It doesn't make the business or the town of Cadillac look very good. Did not buy there, will not be stopping in again. And ladies, don't bother, they don't think much of us at Lark Lawn & Garden.
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September 2022 by Robert F.
I have been meaning to write this for some time, a friend's recent negative experience at Lark reinvigorated me to document my experience there. Bought a new riding lawn mower from Lark. Started having intermittent problems where apparently the unit would only run on one cylinder. Occurred within 10-20 minutes of operation and reoccurred twice during the next 10-11 hours of operation. I returned with it to Lark as the unit is "under warranty". I was informed I would be charged $30 dollars if they could not find a problem. I got into an argument over this as I was clearly sold a unit with a problem. The owner repeatedly explained that they had been in business a long time, and a car dealership would charge a customer under similar circumstances. She kept incriminated a possible dirty filter, if this was the reason then they sold it to be in this condition as the problem surfaced immediately. I reluctantly left the unit and the $30 dollar deposit. Further communication with Lark revealed that they could locate no problem but offered to perform scheduled maintenance on the unit ( oil and filter change). When asked the fee I was informed the fee would be less than $100 minus the deposit I already left. I authorized the service. Results, 1) Upon arrival- I was charged roughly $110. I believe this is called the bait and switch in the con world 2) The unit apparently was stored outside in the rain as water pouring off the under carriage when brought out. 3) The person attempting to load in on the trailer kept bottoming the deck out. This produced cosmetic damage, fortunately no structural damage. 4) Upon inspection at home I found the side panels had not been secured and would have been lost or run over by mower if used. 5) The fitting where oil is drained was loose and able to be spun with my fingers. Imagine what would have happened if this vibrated out. There is no more room to list the other issues I had. Beware.
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April 2022 by Ron Dukavas
Came to them for power lawn brushSale person was quite rude even after spending several hundred dollars there lessons learned
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January 2022 by kevin Wayne
I bring my small engine repair work here. Theyre a bit expensive, but do the job well. Update....sold me the wrong belt for my snowblower, ended up with having someone else fix it, cause I couldn't figure out why it wasn't working. Anyways, good luck.
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September 2021 by Keith
Fantastic customer experience! They were very helpful on the phone (thanks Lynn) and even more helpful in person (thanks Charlie). I'll definitely be back.
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July 2021 by grenprime
The best review I can give is..I will be coming back for all my cub cadet and maybe chainsaw needs.
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July 2021 by Thomas Besey
Busy place today great service
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May 2021 by 2000buellm2cyclone
Drove from Roscommon to get a Deck Belt for my Cub Cadet Commercial M60 Tank.Had it in stock smooth transaction.Thank you!!!
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April 2021 by Steve krantz sr.
Asome people very friendly and helpful prices fair.
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April 2021 by J. C.
Great service with knowledgeable employees
