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September 2025 by Effie Slawinski
Friendly service... awesome place to look around in!
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September 2025 by Jeff Canole
Great people to work with for the purchase & installation of our new Nordic Hot tub.
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July 2025 by Kyle Jones
Great company and terrific service. We bought fireplace and chimney parts from this company in 2007 and after a tree branch destroyed parts of the chimney, we went back to Cadillac to buy replacement parts. The owner, Chris Richardson, personally waited on us and helped us get the right parts for the replacements. When two of the parts had to be ordered, Chris arranged for the delivery to the original store in Cadillac AND personally delivered them to a brand new store he is opening in Ludington for more convenient pickup nearer to our home in Pentwater! Great , friendly service. I highly recommend him and his new store in Ludington to anyone who is looking for fireplace and chimney parts and accessories.
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June 2025 by Daniel Houston
Positive chimney just completed an installation at our home and we couldn’t be happier! Everyone that we worked with was knowledgeable and professional. The mason work was exceptional and they really took their time to do a high quality job. It’s always great to find a company that deserves a five star review! Would strongly recommend.
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April 2025 by Karen Lambert
Highly recommend! Professional service from setting appointments to the service providers who arrived on time and did excellent work!
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March 2025 by Mike Lee
Positive was very responsive to a leak that started in our hot tub. Tony was very professional, found and repaired the issues and helped with questions I asked as well. I highly recommend them.
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September 2024 by Paige Reed
The install and design by the crew was great! The fireplace turned out even better than we thought.
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July 2024 by Lois Strzynski
Replacing our old pellet stove was a breeze with Positive Chimney. Scott coordinated the process and Alexlayed the tile. They were very respectful of our home and time. This was a delightful experience from beginning to end.¹
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March 2024 by Bobby Jo Wilson
Has everything for Hot tub and lots of other things
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February 2024 by Susan P.
Poor communication. This company cleaned our chimney and replaced our fireplace doors. The work was fine as were the workers. Very nice. However, it took over 4 months to get these services completed. We were constantly forgotten about, orders for parts not placed, no one called us to schedule anything. When we called about getting on the schedule, we were told they forgot to contact us. This company has poor customer service.
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February 2024 by Brenda Strickland
Great service, very thorough.
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February 2024 by Ian McLeod
Positive Chimney installed a Jøtul F 500 V3 Oslo in our cottage west of Cadillac. We were very happy with the experience. The project and sales manager was knowledgeable and good at communication options and also very helpful in working out a time where I could be present for the install.
The quality of the install work was top notch and the installation crew were courteous, professional and kind enough to entertain my questions while clearly communicating what they were doing. This included a few key points where we had to make decisions about finalizing the location of the stove and the chimney.
The installed stove is working well and keeping us warm.
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January 2024 by Kevin Boysen
Terrible service.
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January 2024 by Kim Eaton
Beautiful place and wonderful people.
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December 2023 by just jumpit
Yeah unless you buy their brand new ones for thousand bucks they don’t help service or keep your household from freezing on a 20 degree day. Thanks fellers ?
