December 2022 by Daphne Nicole Petitjean
I went to see the Quest Labs phlebotomist at Crystal Lake Clinic in Manton to get a blood test that my physician had just ordered. There was nobody but the technician in the lab. When I arrived at her door, it appeared that the technician was playing a game on her phone (phone was tipped sideways and technician was using both thumbs and clicking rapidly). After standing in the doorway for a couple of minutes, watching her as she played, I realized that she had no intention of greeting me or putting her game down. So I greeted her, loudly and cheerfully. The tech still wasn't willing to pause her game or make eye contact and she said nothing back to me after I greeted her.I stood there another minute or so, then gave up and left without getting the blood drawn. I don't have my own transportation, so getting to the hospital's lab for a blood test is not feasible, but I won't return to that technician or to any Quest Labs locations, ever. If I could give zero stars, I would. Very unimpressive!
