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November 2023 by F
First and foremost, John Spears is awesome! I would rate 10 stars if I could.I was travelling through Cadillac, MI when my family and I were involved in a major car accident. I needed to retrieve the belongings from my car so John picked me up and took me to his lot where my vehicle was towed. It took me nearly an hour to completely empty my vehicle of its contents and John waited patiently while I loaded everything into his truck. John loaned me his personal truck for the evening while I waited for transportation to return home.John and the folks at Spears Auto are the kind of people you want helping you out on your worst day, or any day for that matter. John had just met me and gave me the keys to his own truck. His act of generosity and kindness was incredible. I will never forget it. John is a “salt of the earth” kind of man and the world needs more people like him! Thank you again for your help, Sir!
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November 2023 by Rich Derevage
If I could give less stars I would.Towed my car 1/2 mile to there shop & charged $2200 plus $100 a day for storage. Final bill to my insurance company was $2800+.
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September 2023 by Joshua Fair
Driving back from traverse city to milwaukee we had engine problems. The Sunday before Labor Day when no one was open, Spears picked my car up, diagnosed the issue and towed us back to a dealership on Wednesday. They saved us a lot of grief and a lot of money considering the dealers tow was going to cost us as much as the two tows from Spears. Appreciate the help!Service: Auto engine diagnostic
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September 2023 by Trevor Geigley
Best place to get your stuff fixed drove 3hrs from home ended the trip with a u-joint that almost came out. With no parts stores having a new drive shaft yolk. This man took the whole drive shaft out of his truck and put it in my truck so we could get home in time..Honestly the best service I’ve ever had and I wish he was closer my home. 10/10Service: General repairs & maintenance
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September 2023 by Lauri K
Placed insurance call to roadside assistance. Keys locked in car… very disconcerting feeling…Chris called and was there in two minutes and opened my car and I was on my way in a few more minutes.It was absolutely amazing. The service was impeccable so grateful. Thank you!
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August 2023 by Josh Lutzke
Went in and bought my dad an Escalade from john he was reasonable and patient got a nice vehicle for a good price.will be doing business here again in the near future
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August 2023 by Kris H
I have been in Car Business for 40 plus years, so buying a vehicle from an small independent dealer usually ends in disaster. Not with Jon Spears, Super Straight Shooter, The whole experience was the smooth and Simple. As a matter of fact "Max" the German Shepherd should get the commission for sale, He went on test drive with me. Thank you for good Deal.
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August 2023 by Melissa H.
This garage is AMAZING! Our pontoon boat trailer had a busted axle and these guys were quick to jump to our rescue. Our trailer (including the boat) sat on their lot until a new axle was shipped from Texas. John and his crew were friendly, kind, and accommodating. If we break down near Cadillac again, we will be sure to call Spears Auto Repair.
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August 2023 by Jack Sapin
Absolutely awesome! Very professional and helpful in anyway. I'm grateful and appreciate what John and Wendy put together for me. So one again thankyou guys!!
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August 2023 by Chad Jones
I can't say enough good about this place. It's a wonderful family owned business with a down to earth attitude. They happened to have the exact car we were looking for and in excellent condition. John was a straight shooter with nothing to hide and just an honest person. I wish more places had the morals like they do. It's likely the car we'll be driving to our destination wedding so our experience and excitement will not ever be forgotten. Thank you again Spears Auto!
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July 2023 by Gary H.
Told them what I needed done. Added a 90 buck "inspection fee" . Took one week. Nothing complicated. 45 for a tire rotation. Would not call me when finished. Did not discuss what was inspected. Hoses? Belts? Tranny fluid? Coolant? I guess everything passed the inspection. Too expensive. No communication. Can't go wrong 3 blocks away at Midas. I sure will. Hope this saved yo money and time.
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July 2023 by Kyle Conley
We are from out of town and they got us in, checked out our car and got us back on the road within an hour. Amazing service and appreciated!Service: Transmission
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July 2023 by Matt Immerfall
My keys were locked in my car last night in downtown TC and Chris came out to help. To say the least, I'm thankful for his help and positive attitude. It hasn't rained in a month and was absolutely down pouring. He suggested I wait inside with my family and that he would take care of it. I tried to help where I could as a result of the weather but he knocked out the whole process and didn't complain a touch. Really appreciate the great service!
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July 2023 by Ben Cheslak
First question they asked was if I’m local. Then they tried to charge me $1200 for a fuel pump in a 20 year old Toyota truck. They wouldn’t use anything but the most expensive parts, which they still quoted $100 over retail. I got “lucky” bc the $485 module (the one they quoted me at $590) didn’t even have a fuel pump. So they ordered the $220 pump instead of the $80 unit I would have preferred- if they had even asked me. Then they couldn’t even come up with a receipt for the parts so who knows how much they marked the pump up. Then, to add insult to injury, they gave me a measly $20 veterans discount on a $750 bill.
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June 2023 by Margaret Pilkington
Very helpful people and great service! We had a tire issue on Memorial Day, they were closed (like most places) but still got us in. Right away, they replaced our tire with the spare and gave us very helpful advice on how to get our issue resolved!!
