-
July 2023 by Elsena Benson
Professional yet personal. Love my credit union!
-
March 2023 by Nicole Richardson
I have had nothing but positive experiences with West MI CU. I have been a member for almost 20 years. Currently, Marie is so great to work with. She is pleasurable, fast, and efficient. We love working with her!
-
September 2022 by Mary Bassier
Love this credit union and Ms. Marie.
-
August 2022 by Norma Naylor
First, the employees at the Big Rapids branch are always helpful and friendly. The problem is you can't get help there for problems, you have to call the customer service (service being a joke) center. I've been using their bill pay for over a year. A few months ago, the system dropped all my scheduled bills. When I discovered this, I already had bills that were overdue. The call center rep. couldn't explain what happened but offered to pay the late fees and "hopefully" this wouldn't happen again. Shame on me for not closing the accounts and finding a new bank then. It happened again this month. Bobby at the call center could only repeat that the system didn't show the scheduled payments. She then went on to tell me in a roundabout way that it was user error. She didn't care or check to see that indeed I had been successfully using the system for a year or more. Instead, I was at fault because I don't know how to use the system. I tried calling to talk to a manager but was only able to leave a message. I don't expect to hear back. On the upside, all the time I spent on hold allowed me to change my direct deposit for my pension checks. As soon as this month's check posts, I can close my accounts! These problems seemed to appear after this credit union merged with another credit union. For what it's worth, find another credit union or bank to handle your business!I was contacted later this same date by Jennifer. She listened to what I had to say and looked into the matter. I appreciate the time she took to attempt to fix this problem. Sadly, no one can figure out why this happened with the bill pay service.
-
July 2022 by David McMahon
Always excellent service. Our hometown Bank for decades!
-
July 2022 by Veronica Smith
I love my credit union!
-
January 2022 by Andtew Thomas
Always fast & friendly I feel this credit union is the BEST IN CADILLAC!!! I Have auto loan here never had a problem. Very happy with WMCU
-
December 2021 by Karma Kitty
Everyone is very friendly, quick and accurate!
-
November 2021 by Shannon Sikkema-Dyer
this place allows disability discrimination towards their members then they they in the response to a complaint with the state and.noe lawyers are being contacted
-
September 2021 by shirley gallop
Never had an issue, going on 3 years.
-
August 2021 by Dawn Berg
Set up payment arrangements and the day after you file for a garnishment. Seems a bit fishy. Planning on getting both the garnishment and the payment arrangements in top of it? Nope you just got your money and broke an arrangement.
-
April 2021 by Ashley Nelson
This is the worst bank ever to get a loan from. I have been a member there for over 15 years and every time I apply for a loan it’s a big deal, mind you every loan I have argued my way into getting I have paid back on time without ever having a late payment. Now they say it’s the location of where I live... that doesn’t stop my direct deposit from going into my account. Horrible experience!
-
April 2021 by Dawn Mongar
Set up payment arrangements and the day after you file for a garnishment. Seems a bit fishy. Planning on getting both the garnishment and the payment arrangements in top of it? Nope you just got your money and broke an arrangement.
-
January 2020 by Zeus Givens
Go to the bank every week to cash check, every one will do it no problem... weird how I can go there and the tall blonde lady has to put a hold on it?? Nobody else there does and my other banks do not do this.. she waists time gas and patience and I’ll never go to this bank agin!
-
December 2018 by Ruth Mitchell
Everyone is very friendly when I go in
