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October 2022 by Forrest Gray
Cassandra. who signed me up. was great. The 800 CS peole have also been very helpful and knowledgeable.
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August 2022 by Al Pescatrice
cassndra has been very very helpful re making financial decisions with fifcu.
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July 2022 by Randy Robson
Lonni M. was exceptional in her perseverance to resolve my issue. Professional, congenial, responded back to me as promised, and great service overall!
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April 2022 by A G
Think twice before taking our a credit card with FIGFCU. If you do, be sure to write down the date they will charge your next annual fee. They give no prior notice before charging the fee and refuse to refund it, even if you ask to cancel the card on the same day the fee is charged; I learned this firsthand. There are many solid credit unions out there who do the right thing by customer. FIGFCU is not one of them.
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April 2022 by Subrata Saha
Cassandra VanDyke is my banker at the Credit Union. She is awesome in understanding my goals and needs and always offered swift response and solution. Thank you Cassandra.
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May 2021 by Google user
Shannon processed my request so fast I was shocked!! My relationship with FIGFCU is so great...it's quite amazing!
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January 2021 by DAT In Texas
Just wrapped up another great experience with FIGFCU. Was able to open a CD, fund it from another bank, and complete the transaction entirely online! Very easy and straightforward. Better than that, I received status messages from Shannon Sluiter every step of the way!!! Thanks for the excellent service Shannon!!!!!
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November 2020 by Monique Campbell
Thank you Shannon for all of your help. Thank you for calling me back and taking care of my request. This small request means a lot to me. I appreciate you showing excellent member service.
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August 2020 by Judy Pleshe
Cassandra VanDyke did a great job helping me with my address changeYesterday, fast and efficient.
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January 2020 by yaraline fernandez
I truly and highly recommend CASSANDRA VANDYKE for all your banking issues. She's always available for me and there to help me on any question I might have. Anything I need, she's very prompt and always willing to fix any issue I might encounter. I can always count on her regarding mine and my kids accounts, just a simple email or phone call, she solves everything for me! She's always advising new products, and also makes sure I take advantage of the full benefits of being part of FIFCU. I have never been so happy with a banker, like I am now with her. It's my FIRST TIME I write a google review for someone. She's just amazing and can't thank her enough for all her help always. Thank you for all your hard work and dedication CASSANDRA :)
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December 2019 by shannon farwell
The ladies are always so friendly and have something special cooked up around all the holidays. The feel like a second family and my wife and I really appreciate them.
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November 2019 by Kari Johnson
Had a great experience opening up a couple accounts with them today. They are really fast at getting you set up and Janiece and Shannon offered great customer service. Plus they are always doing fun events and giveaways in the offices! Excited for the benefits of banking with them to come.
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November 2019 by Allison McGreevy
I had a great experience opening my accounts at FIGFCU. Shannon was very helpful, professional, and efficient. She was able to explain everything to me so that I understood what I was agreeing to and she helped me choose the right accounts for my family. I would definitely recommend using FIGFCU if you are a Farmers employee or eligible for membership!
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November 2019 by Jeremy Pisciotta
I love my credit union! Every time I visit I am greeted with smiles and great service! Cassandra and Shannon are rockstars! :)
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October 2019 by Danielle Vanloon
I love banking through Farmers Credit Union at Kraft Lake in Grand Rapids. Shannon always calls me by name when I walk in and makes me feel welcomed. The ladies work well together and they have passion for the work they do.
