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November 2023 by David Figlus
Courtesy ,Polite & willing to go extra mile
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June 2023 by Darlene Kane
Best CU around
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November 2022 by Denise Crapse
Been with Lake Michigan Credit Union for quite some time...everyone is always so pleasant when I go in
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September 2022 by andrew barnes
Disappointed. I like the way LMCU operates as compared to other banks that I’ve used but the customer service especially at the broadmoor branch has been less than pleasant. I went in to get some things changed around since I opened a checking account there and my monthly auto payment for my two loans was taken out several times within on day so I went there to get it straightened around, they were able to tell me exactly why it happened and when I asked the manager if there was a way to reverse the multiple payments back down to one ( I’m not made of money after all ) she said she would do some looking and give me a call within the hour. Here we are two full days later and nothing has been done, nobody has tried to contact me and I haven’t been able to get ahold of anyone over the phone. Now I’m frustrated because I’ve had many previous issues with this kind of thing with the same luck. I don’t know what to do because everyone I know loves LMCU but every experience I’ve had with trying to solve any form of issue has not gone well and I’m starting to think I need to switch banks again because this isn’t right
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June 2022 by Adam rentfrow
Wonderful individuals to work with, everyone is helpful, honest, and very friendly.
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January 2022 by #NOBOAT
I just recently opened an account there and everyone was extremely helpful. Especially Kyle, I suggest working with him if you can, he is extremely nice and speedy.
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August 2021 by Blurae Gray
Always helpful !!
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May 2021 by Paul Koons
Chris Wingeier falsifies information and documents. Do not waste your time trying to get a home loan here.
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February 2021 by Bethany T
The tellers are super friendly and helpful here! Always knowledgeable and helpful, and I never have to wait long if there's a line. I've had my card number compromised before, and all I had to do was sign a paper and they got my money back. Great for a bank account and credit card, but I can't vouch for the other services.
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July 2020 by Joshua Meece
Been with them since 2005 .. There isn't a better credit union or Bank imo!
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March 2020 by Danielle C.
Don't bank with them. What a mess it's been the last couple of days. I was given mis-account info when I signed up with them a little over a month ago so when I went to pay my rent online with auto-debit it came back as an "inaccurate account" therefore charging me $200+ in fees. When I tried working with them on this and explaining they had given me misinformation, they were not willing to work with me or negotiate any of these fees. Terrible, terrible management who was unwilling to accept fault. For LMCU to be unwilling to fix a problem they created is absolutely unacceptable. People need to just do their job, correctly, and if that's too hard then own up to your mistakes and make things right for the customer. Hopefully this is a learning opportunity for them because I for one, will be in today to close my account.
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May 2019 by Preston G.
I don't understand why this""" so-called financial institution """would charge a service fee fee for a customer trying to cash a check written from their financial institution??? Hillary at Lake Michigan credit Union on Lake Michigan Drive refused to cash this check without a five dollar service fee even though it was from their institution..???. Doesn't make sense at all!It certainly does not give me any reason in the future to join such an establishment like this! Customer service/1st impressions are lasting impressions. This institution is not for me!I mean after -all-are they that hard up for five bucks??? I did mention to Hillary that I would follow up on this and I am.!...
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November 2018 by Brittany Zuidema
Lake Michigan credit union is the best bank to bank with. Threw all of this adoption processing stuff Lake Michigan it's self has sent us letters upon letters congratulating us on are adoption. First one was from Lake Michigan credit union of Caledonia and this past one was from the call center. Thankyou Lake Michigan credit union for all you do to help support your customers and taking your time to do such amazing things. We are gifting your gift card too are son and daughter we adopted so they can each pick out a gift of their own. Thankyou again so much and may God bless Lake Michigan Credit Union!
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July 2018 by Rusty S.
Went to the drive thru and waited five minutes after sending my tube of contents to push the call button. A person magically appeared, as myself and five other vehicles were waiting. Whoever is supposed to be working the window really dropped the ball.
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July 2018 by Jessica Exoo
I fled from 5/3rd bank to come to LMCU and I've never known another bank I've loved them so much. They are always very helpful and timely in their services, and the remodeling of this branch looks amazing!