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January 2024 by Timary Fuller
The staff at Velocity is amazing! They were so attentive and kind, I truly felt valued as a customer and will continue to have my car serviced with this shop. Pricing was very fair and I felt they were transparent with the issues I had. I love supporting small businesses and this one is top notch!!
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November 2023 by Heidi Schoolman
I had a screw stuck in my tire. Everyone I was calling was too busy to fix it right away. I called Velocity Motors and although they were extremely busy also, they told me to bring it in and they would get it fixed for me! That meant a lot as I'm always running errands and was scared it was going to go flat at some point. They were extremely helpful and polite on the phone as well as when I got there and had it fixed in 10 minutes. I will most definitely be bringing my vehicle there for service in the future!
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November 2023 by Kevin Vreugdenhil
Straight forward and no-hassle service, starting with a quick and informative inspection, then a quote with options, and by the afternoon I had new brakes and oil changed. Definitely going back!Services: Brakes
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November 2023 by michael Oberlin
Took a long time to get my repair done. then one part was defective, had to being the car back. Now we have a similar sound again and we are coning in on the 8th so you can check it out again.Services: General repairs & maintenance
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September 2023 by Desire Jacobsen
Ive brough multiple cars here, they have always taken care of all my needs, great communication and fair prices also gave me a discount which was awsome of them!
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July 2023 by Mark Sawinski
Good services at reasonable prices with honest mechanics and management who put the customer first.I would highly recommend their services, especially their car care program.Services: Vehicle Inspection
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June 2023 by KayLee Butler
They fit me in on short notice before a holiday weekend, completed a thorough inspection and provided an itemized list of repairs with no pressure sales. They ordered parts the same day and had my car repaired the day after the Holiday. I found they were honest, communicative, and made the process very smooth while very reasonably priced. Thank you Velocity team!Services: Air & cabin filter replacement
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June 2023 by Irene StClair
I want to give a huge shoutout to velocity motors for getting my vehicle done in record time! I am moving by the end of the week and they got my car done for me!! I so appreciate them for getting it done so quickly for me when everything else I’m doing is crazy they were so great to be one thing I didn’t have to worry about!! You guys ROCK!!!!Services: Steering & suspension repair
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May 2023 by Kyle Steenbergen
I've been taking my vehicle here for the last ~2.5 years for oil changes and regular maintenance and have had nothing but positive experiences. Everyone I've interacted with has been extremely helpful, and I feel like their service is very reasonably priced. I'm not a car guy in the slightest, but I've always felt like everyone here has been very honest with service recommendations and concerns that I've had.
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May 2023 by Laura Knapp
had my front breaks done by Velocity Motors since they did the rear breaks a few years back. They do outstanding work and i would recommend them to anyone. Thanks again to everyone at Velocity Motors,Services: General repairs & maintenance
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March 2023 by Jeff Bryant
The team at Velocity Tire & Auto is amazing and accommodating. We have had them put a set of tires on all 4 of our family's vehicles. Also, brake work. They have been easy to work with, have done great work at fair prices. Highly recommend!
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March 2023 by Cindy Roe
I was traveling home to Kalamazoo from the Grand Rapids Airport on Monday (a very rainy, icy, nerve-wracking drive) when I hit a rough patch of road. My back tire started making a very loud noise...stone? Stopped at a Speedway; a gentleman there agreed, and thought I'd be good to continue home. Another mile down the road, and I decided to stop and look for help. A Google search led me to Velocity. Spoke with George, headed right over. He came out, took a look, no stone. He brought my car inside for the mechanic to inspect. Within ten minutes, I got my answer: a small, plastic shield near the tire had come loose, and was rubbing on the tire! Within 15 minutes, I was on my way home! And without an appointment!! AND, George would take no payment! Traveling alone, an hour from home, bad weather....Velocity was a God send. Thank you, George, and staff! You are all awesome!Service: Tires
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February 2023 by Mark Kaiser
Brought my 2012 RAM 1500 in for an oil change, brake inspection, and overall check for wore belts/hose/leaks, etc. The digital inspection they perform is very nice. You get a detailed text message, with pictures, explaining what they found that needs repair. Items are color coded red, for immediate attention/repair, yellow for possible repair, and green for not needing repair/passing inspection. I had forgotten my warranty was for being serviced at a Chrysler dealer only, so we determined what was/was not covered and proceeded from there. Replaced some suspension components in the front, flushed and filled with new brake fluid. Brake pedal feels much more responsive! After the work was complete, received a text message with the bill, and a link to pay, very convenient. Receipt was also emailed, and a printed copy left in my truck. Jerome, I assume service manager, was great to deal with over the phone (when determining what work to do to vehicle). I also received a text message checking to see how the repairs/work was a few days later from Brent! Overall great experience. Thanks guys!Services: General repairs & maintenance
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February 2023 by Ruth Gunneson-Poling
I got stuck in a client's driveway with the new tires I bought from Tires 2000. They refused to send a tow truck citing "if we get stuck it's your fault." My van was 10 ft from the street meaning they were too lazy to do it so I called another tow truck. I specifically told Tires 2000 I wanted tires that handled ice. I found Velocity and they replaced the wrong sized tires with the right ones. The minute I walked into Velocity and through the whole process they were really friendly and professional. I met the owner Brent and I am very impressed. The new tires work great on ice. They also fixed the broken rear door latch on my van. George and Jerome are great too. I'm going back to have my rear windshield arm replaced.Services: Tires
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February 2023 by Trevor Cole
One of the best auto body shops around Grand Rapids. Brent is super friendly, honest, and reliable. Will be my go-to shop for future maintenance and oil changes for my Pathfinder.Services: Tires
