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October 2022 by William Waters
Not a great experience at this location. They didn't have the car level that I reserved, so instead I got this huge minivan that was a boat to drive. It had a huge stain on the seat and the interior was very beat up, over 30,000 miles on this thing. The oil change light is on at pickup and neither the front or back wipers have ever been replaced, so driving during a downpour was difficult. If there was another car rental agency, I would have used that one. They get two stars because the guy was friendly at the counter, but they didn't have any other cars, every single one was rented.
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October 2022 by Harrison Rahn
Waited in the lobby for over an hour for a representative to show up at the counter. Have a rental confirmed during their business hours, (9pm). Left without a rental car which puts a massive hindrance on my plans. I have tried calling multiple numbers with no answers, this would have been my first time renting here. Solid first impression National. I will never be back.
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December 2021 by Jj Zem
We had a VW atlas had a long roadtrip but a comfortable ride. The car handles awesome & a very smooth ride..Very gas efficient also.
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November 2021 by Jamie Geasey
Online hours are wrong, google maps has the wrong hours- hours posted at the counter say open at 10:30pm and there is no one at the counter.
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October 2020 by Kim Klender
Rental pickup was easy, however I returned my rental a day early (and was told at pickup time that if I did return the vehicle early I would not be charged for that day) and was charged on my credit card for the full original rental, no credit issued. After calling 7 times with no answer and leaving 4 messages about my situation (asking each time for a resolution and a CALL BACK on this issue, I was not afforded either a credit or the customer respect of a return call. I finally took my iisue up with National corporate to which I was treated with respect and given a credit. Poor customer service at the CMX Airport location.
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October 2020 by Chris Heikkinen
Selection of care was favorable. Upgraded to larger car due to being out of smaller car.Electronic receipt was prompt upon turn in.Only gripe was the car exterior and interior did not appear to be cleaned to usual standard. Mud on the opening of trunk I needed to remove. before putting luggage in. interior seats and steering wheel were sticky.
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August 2020 by Fawn Wiitala
Was very dissatisfied with the service here. I booked my rental the night before and noticed there were 7 rentals available. As I got to the place of business, I was waiting 30 minutes for a representative to come to the counter. Then this representative proceeds to tell me that he has no rentals available until Sunday. Well I didn’t believe him because he said that he called me to inform me of this situation but I had NO missed calls or messages from him so I know he was lying. So after wasting my time and money to get there, I ended up leaving without a rental and having to cancel my appointment. But not before noticing the very car I picked out for my rental PARKED RIGHT IN THE RENTAL LOT!!!! This person has no business being in this profession as he has no clue how to act as a representative of the company or how to run a rental business and has a big issue with lying to the customers face. Not happy at all with the lack of customer service this company has
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August 2020 by Amanda Burch
Freaking aweful first time rented vehicle waited a hour for someone to show. Second time nobody at airport nobody to call. Needless to say didn't get a vehicle and there won't be a third time
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July 2020 by Kyle Bolen
Absolutely awful. The desk is never staffed at “open” hours. We’ve had a scheduled pick-up that there were no employees at the desk to obtain a car, tried to get the car the last 2 days. How this has a high rating as a business is an absolute mystery. Do not schedule a rental from here.
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June 2019 by Monica Mccoy
No problems at all. Employee was friendly. Dropping off after one way rental. For other out of towners, since I was dropping off at an airport I expected there to be a gas station right there. No such luck, this airport is tiny!
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January 2018 by Cameron H.
This is going to be a weird review but I never have given the money for a car rental but they keep on calling me about giving them a review and telling them how my experiences were renting with them. So they're going to get a one star for being completely annoying and now I will never do business with them.
