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January 2025 by Karanvir Singh
I have been living in canton for 20 years now, it seems like every time I go there something is wrong with the ATM. I’m forced to write this review out of frustration of experiencing this so many times I lost count. More often than not this ATM is out of order. You guys are the biggest bank in the world, please get it together chase!
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September 2024 by lawrence fraser
Very professional
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July 2024 by hushedorchid
Awful customer service. Not helpful in the least bit when we needed to open an account. Was told just to open a new account through the app.
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July 2024 by Jinzo 2400
Always have pleasant engagement with staff at the Michigan Ave branch.
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June 2024 by dennice owens
Went in and attempted to start an account no help as many bankers that were sitting down none wanted to help . I’m work on better customer service
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February 2024 by Mauro Sanchez
Great service! Ask for Devin he is the best!!!
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February 2024 by R P
Terrible experience banking at this branch
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November 2023 by Hanna Steltzriede
No matter what time, or day of the week you go,!don’t expect the ATM to be working.
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November 2023 by Eric Spenceley
I have tried calling this location a couple times each day for the last three days. Apparently the staff is not capable enough to answer the phone.
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November 2023 by Grant M.
Poor service at this bank. The investment team lost 25% of the money I gave them to invest, and the bank offers an abysmal return on their savings accounts even for their "private client" program. I'm able to get 5%+ via an online bank. Bank elsewhere.
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June 2023 by D B
I do not recommend going here to get assistance with your mortgage. I recast my loan and this location submitted my paperwork incorrectly resulting in me having to wait an additional month to pay a lower mortgage. They faxed my signed documents instead of mailing them, and then tried to blame me for not requesting them to be mailed. If the mortgage center only accepts signed documents in the mail, why would they fax them? And why was I supposed to know that policy instead of them. Now chase mortgage makes extra money off me due to their incompetence.
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June 2023 by Kyle Caldwell
Walked into this branch on a Friday at 2pm for account maintenance/changes that could not be done online or on the app. We were told that there were no bankers/managers available to assist for the rest of the day…and to either come back Monday (they are open Saturdays) or go to the Ford Rd location 10 minutes away. We visited two other financial institutions, in the same area, for the same maintenance, and spent less than 10 minutes at both locations.This type of customer service is unacceptable, hopefully management corrects this immediately for current and future customers.
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June 2023 by Arti Williams
Went into this branch a few weeks ago to open up a high school checking account for my son! Rabia and Morgan had exceptional customer service. The ease of opening this account was rather simple! I have tried to open this account for my son with the chase in Belleville and they gave me nothing but the run around about documents needed. Please take the time to drive to this branch in canton versus the one on Belleville!
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June 2023 by Ahmed Ahmed
Long wait time
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May 2023 by alexis harrison
Lori or whatever unpleasant rude new employee kaela waited on me so sweet so kind she needed help to help me and lady dismissed her rudely will never be back good luck kaela don’t let them dull your vibe!
