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July 2024 by Emma Buck
They managed to bend the door back into shape pretty quickly after a locksmith bent the frame to open it.
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May 2024 by MS EXPRESS INC
Scam service, we have talked to Steve and made an appointment for windshield replacement for FRHT Cascadia, however, when we arrived to shop, they said there is no Steve, they can't even get it replaced today
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April 2024 by Zach Epaminonda
Disappointed they did not contact me to finish installing the chrome plate on my back bumper that was replaced. They still have it and it's been a year and a half...
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April 2024 by Virgil Manis
14 weeks at Gerber. Still have lights on dash that weren't there before the car went to them after collision.
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April 2024 by Lawrence Mason
I am an ASE certified technician, so you know i know what im talking about. Do not send your car here! The estimater totalled my truck without looking at it or putting it on a frame jig. He pointed at a piece of plastic and said it was metal. They used to be a good place to take your car but since they changed managers it has been a joke.
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March 2024 by Robert Randolph (Bobby)
I've used this place in the past and had great service... However... This time I was told about a labor shortage and agreed to the longer wait because I like to support local business. Accident happened in the first week of Jan and my appointment was Feb 8th. Also notice the date of this posting. I had not received a call until I called several times and got my insurance involved on the 12th. Was told at that time no one looked at my car. That someone would be later that day and I'd have answers. Again 3 days, on the 15th I had to call and find Mike just to give me updates. The frame was bent. It then took until the 19th for paperwork to be completed. Yup just paperwork.Communication is key.I support local businesses in times of labor shortages for sure. They don't deserve to suffer. But this is ridiculous and there was no communication at all.
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February 2024 by Colby Dill
The entire experience was a pleasant one. They kept me up to date on the status of my vehicle each week. Any time I called in they had my information right away.But the best experience was at the end. When I came to pick up the vehicle the battery was completely dead. Instead of just jumping it and sending me on my way, the manager had his team call an auto zone to deliver a battery on them and the replaced it for me at no extra cost. The manager said he didn’t want me stalling out or not getting to work on time because of them. Very impressed!
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January 2024 by Yohei Shimazaki
12/27/2023My car was towed here after it was rear ended. It took a while to appraise my car for the insurance company, but they did a very through job to make sure that I get every penny out of the car.The car was a total loss, and when I went to retrieve my things from the car, they were very friendly and quickly helped me remove the plate from the car.
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January 2024 by Ziad A
I dropped my car and was told I will get the estimate in few days. After a week nothing happened I asked what is going on? They said we are busy and your vehicle won”t be looked at till mid of next month. I was wow why you did not tell me that from first place? They are neither honest nor clear in when estimates can be done. Not recommended.
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January 2024 by Zerrick Lake
I strongly advise against choosing Gerber Collision & Glass in Canton on Michigan Ave and Sheldon for your Collision & Glass needs. Throughout my 3-week repair, their communication was incredibly poor. Adding to the frustration, the Manager's behavior was excessively rude and disrespectful. Mr. Manager, it's recommended that you consider a different profession and perhaps take a customer service course. Your actions in front of employees today were unacceptable. I hope to hear from the owner soon, because I am sure this type of behavior is not in line with their standards.
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December 2023 by Zerrick L.
I strongly advise against choosing Gerber Collision & Glass in Canton on Michigan Ave and Sheldon for your Collision & Glass needs. Throughout my 3-week repair, their communication was incredibly poor. Adding to the frustration, the Manager's behavior was excessively rude and disrespectful. Mr. Manager, it's recommended that you consider a different profession and perhaps take a customer service course. Your actions in front of employees today were unacceptable. I hope to hear from the owner soon, because I am sure this type of behavior is not in line with their standards.
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November 2023 by Drew Algase
Good communication,
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November 2023 by Romeo Juco
They did a great job!
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November 2023 by S W
The gals in the office are professional, they actually care and work in a timely manner and go above and beyond and haven’t dealt with the guys in the back yet but I’m sure you won’t be disappointed ?
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September 2023 by Bubba Haney
Best experience love all the people in the office vary professional and they kept me updated on my car also my car was done sooner then expectedService: Body & Trim
