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April 2022 by Calvin Hawkins
Home Depot in Canton Ford Road! Customer Service is terrible! Rented a power rake it's that time of year to get all that thatch out of the yard. The first one didn't work so Michigan Ave store sent me to Ford Rd store OMG! It's was bad from the start had to get the rental agent off his phone to help me. Then he said couldn't help me load machine until I moved my truck like 10 feet.
He stated I would have to bring machine back clean but didn't indicate what exactly needed to be cleaned. He never stated that it needed to be full of gas I just recalled other store mentioning that. So when I return he immediately checks the gas which I made sure was full. He then takes machine into a stall tilts it up on to a wall-mounted hanger to look underneath machine & states it's dirty! That'll be $50 for cleaning! I said how do I know it was cleaned before I rented it, also I was never told the specifics on what needed to be cleaned. I've rented power rakes in the past & have never experienced this process from Home Depot or other rental places before. The manager was no assistance so much for taking care of the customer! I fell this was more of a race thing form the moment I walked in the rental department. I've been asked in the past to see my license but never my license & credit card! He wanted to make sure my name matched, I told him the Michigan Ave store didn't perform the same process.
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April 2022 by Karla C.
Home Depot in Canton Ford Road! Customer Service is terrible! Rented a power rake it's that time of year to get all that thatch out of the yard. The first one didn't work so Michigan Ave store sent me to Ford Rd store OMG! It's was bad from the start had to get the rental agent off his phone to help me. Then he said couldn't help me load machine until I moved my truck like 10 feet. He stated I would have to bring machine back clean but didn't indicate what exactly needed to be cleaned. He never stated that it needed to be full of gas I just recalled other store mentioning that. So when I return he immediately checks the gas which I made sure was full. He then takes machine into a stall tilts it up on to a wall-mounted hanger to look underneath machine & states it's dirty! That'll be $50 for cleaning! I said how do I know it was cleaned before I rented it, also I was never told the specifics on what needed to be cleaned. I've rented power rakes in the past & have never experienced this process from Home Depot or other rental places before. The manager was no assistance so much for taking care of the customer! I fell this was more of a race thing form the moment I walked in the rental department. I've been asked in the past to see my license but never my license & credit card! He wanted to make sure my name matched, I told him the Michigan Ave store didn't perform the same process.
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April 2022 by Robert Wyatt
I’m a cancer patient. I needed quite a bit of materials for a home project. Last night, I went and asked for their help. The staff was incredible. They took my order, packed my trailer and made sure I was well taken care of. I cannot begin to tell you how much I appreciate the way I was treated. These guys rock!
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June 2021 by Renee Kuhn
Excellent customer service!
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May 2021 by Kelsey Nimsgern
Never using The Home Depot for carpet.
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May 2021 by Nina B.
Home Depot Customer service is really Bad ...I just Cancelled my New Credit Card with them over A 10% off coupon ...cashier could not get it to work .She didn't bother calling in someone else to see if it could be honored .So I came home thinking Customer Service would help me ..I was wrong ...no help at all NONE ..I would have to go back to the store...NO THANKS HOME DEPOT
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December 2020 by Gena T.
Went here to do a return of something I bought online. Not the friendliest staff but it was quick and easy which I appreciated.
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October 2020 by Kyra Hellam-Garlitz
Had my husband pick up an order of racking that was 4 packages of hooks and 2 boxes for the racks that the hooks went in. Whoever was at customer service LIED and told him all of the hooks were in ONE box (they put them all in one SHE told him after first carrying out the smallest of the 3 boxes she gave him and said that was IT!?!?) So who trains these people???? After getting home and seeing only ONE box of hooks with ONE set in it, I called and got "oh there are 3 more b
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May 2020 by Mark G.
Sign outside says you must have a mask to enter. Not sure of store policy but I notice several employees not wearing a mask. 3 did not have a mask on and several had it pulled down around thier chin.
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March 2020 by mohammad kurdi
If you need paining job done wait for memorial day discounts
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December 2019 by Devin Lindholm
Very Good costumer service
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October 2019 by Miranda A.
Sherri is amazing she helped pick out my kitchen cabinets and told me about sales to make it more affordable. I had a problem with delivery and she fixed it immediately! Definitely go see her for your kitchen cabinets and countertops!!
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September 2019 by Mary H.
Jim the electrician was so helpful with us picking out a generator. They took us to the front cashiers where Sue checked us out quickly. A young man was waiting for us and slid it into my moms car. We will be back
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August 2019 by Scott Rochon
I bought a new refrigerator last week and it was delivered 3 days ago. That same refrigerator went on sale today for almost $300 less. I called to see if the difference could be refunded. I was told no, because the sales change from week to week. That is extremely weak customer service. I will be shopping elsewhere from now on. And will advise all of my Facebook friends (which are many)to do the same.
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August 2019 by Jose B.
This place just keeps getting worse and worse. Ordered a tool chest, had to wait for 4 weeks to get it delivered and when I did get delivery it came in a banged up box. It was just dropped off in my garage. Normally I'd blame the delivery service, but in this case this was definitely a return item. Banged up on all corners, the wood obviously distressed from use. Hell it even had a shoe print inside one of the drawers! How does that happen? Check out the attached pictures. Going forward I will NOT buy anything from Home Depot online again.
