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February 2024 by Richard Gubert
The high-tech video cam is pretty cool
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October 2023 by astronaut dolphin detective
There's no longer a person working behind a counter during normal hours. You are expected to do their job on a screen in a small room where the office once was and when you call them they do not answer the phone. Terrible.
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October 2023 by Alec West
Moved our stuff out right after we were charged the next month. They locked us out of the unit without access even though we paid through the entire month, so they are essentially charging us for the month while charging a new customer to use the space. Also, the gate was always left open so anyone could enter and exit the property. Terrible customer service…
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October 2023 by James Wilson
Great service. Clean property. Kiosk is weird, however, it is convenient.
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August 2023 by Allen Hawk
We love being tenants at this location, the property manager Miku is an absolute delight. She is friendly, knowledgeable and goes out her way to provide us with any needed assistance. This review is long overdue, my fiancé and I have had around 5 units (3 at the same time!) over the years and we’ve been provided with top notch service. Rent increases are apart of game and that’s every storage place I’ve ever been a tenant at. So maybe you can find a less expensive place offering a promotion but I am happy to pay more to be treated like person and not just a unit number.-Matt & Jas
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August 2023 by Jordan McClellan
Miku provided outstanding customer service after terrible experiences with other locations and the corporate call center.
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June 2023 by Kalyn Baldwin
Very unprofessional, increased unit amount that was not worth it at all, just to put in a decrease request for it to get denied. Then once I moved out, I get a call being harassed and then hung up on. I don’t recommend. This could have been avoided had the lady approached me correctly and professionally. It’s the principle.
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February 2023 by G L.
I called 2/26 /23 to let the girl at the front counter I believe her name was Amanda she was very very rude couldn't believe they way I was talked to then when conversation was done . I said ok thanks sweetheart she went off and said don't call me sweetheart. I asked why she was upset over sweetheart I didn't call her a B . She said she is setting boundaries I said I am not trying to pick up on you just being polite. So after putting things in my new unit I went into the office to apologize in person she went off on me again and said you already apologized I said I just wanted to come in person to apologize. I can't believe they would have someone representing there company at the front counter she be dumping trash cans .
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October 2022 by Crystal Bell
Amy was thorough, helpful patient and professional as usual. Ill always go where shes at.You need 10 more like her.?
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August 2022 by Eric J.
The young lady working the office at the Joy road location made the entire process of renting the unit a great experience. Highly recommend the location.
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August 2022 by Jo Ellen Baringer
Miku made the sign up and move in process vey easy. Great customer service!
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July 2022 by Jennifer Martinez
Miku is the BEST!! She was patient, answered all my questions and I had a lot since this was my first time renting storage space. She also understood that I am a very visual person and showed me my options when I arrived. Excellent, top notch customer service! Thank you Miku!!!
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July 2022 by Nakeeta Cox
Miku was very helpful and knowledgeable. She answered all my questions and made the process easy and quick. Definitely would recommend to others.
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April 2022 by Nausheen Masood
Miku was fantastic! I always ask lots of questions and not only did she keep up with it, she helped me walk through the options to save the most money. They’re lucky to have a solid employee like her!
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March 2022 by Emily Warren
Despite the snow, and the ice, the property manager is a lovely young thing. She's super excitable and appreciates my jokes (unlike my brother). We hadn't been on the property in quite some time and she helped up find the unit, even showed us how to do the lock.
