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May 2023 by Liz W.
Horrible people. No value for other people's time or money. The products are generally good. Some really big misses, but for the most part, good food. Easy to make. Nothing mind blowing but solid family fare.The deliveries? Ridiculous. You pick a time. This means nada. You get pestered with calls to message back if you can do early delivery. If you resist this you get deliveries way past your delivery window. Had an order for today scheduled between 3-6. That changed to 11-7. It's now 8:30 and nada. Of course, customer service is long closed. Save your money. They suck.
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May 2023 by Kahuna Howard “Kahuna” Howard
Its a shame that the service that this company wants to offer to the residents of DETROIT are lacking. This is NO reflection of Driver/Delivery Drivers. The problem lays with the computer system and the fact the computer system is not allowing the drivers to even try to make a sale with what they have on their trucks. The fact that many users of their products would still buy something from the trucks regardless if they had what was previously order or brought via online. The consumer should not have to wait a full week for a order because what was order was not available. KROGER/ WALMART/ INSTA CART all give a substitute for the items that were not present during the purchase. The customers of the service at SCHWAN"S understands the delivery schedule and the routes the drivers must take. But the Company is not giving us consumers the option to even buy their products if we have not ORDER online.Detroit Consumer/ 48223/ 48235/ 48227/
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May 2023 by Carl Gabrielson
I love working for them and their entire catalog is outstanding.
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December 2021 by Laurie Hurst
If you mailed a menu of what you carry and stuck to a regular schedule, there'd be no need for an entire building to be harassed by unnecessary announcements! If the grocery stores can give better customer service so can Schwan!
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December 2020 by LJ
Where should I start? This place takes advantage of Senior Citizens...lies about transactions, miscommunicates information, has no follow through, won't let you speak to a Manager when you ask, goes into your Bank Account without authorization, sells tough Ribs, keeps your money, even when the product is bad, is rude on the phone (Tom-Product Quality Specialist)...My Mother had to close her Account after trying to get a matter resolved for 3 weeks! They don't return phone calls! Schwan's is offering ok food at much higher prices. Just go to the Grocery store if you can, and spare yourself the headache! WILL NOT USE THIS SERVICE AGAIN!!!??
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December 2020 by Kristin “kris” Short
Our driver is super kind and always on time
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December 2019 by Tracie Edwards
Not at all impressed & surely will be spending my $ elsewhere! The meats & vegetables were not at all what I was anticipating, just your basic bland frozen food @ a high price! Not alot of flavor! I would recommend delivery from elsewhere before even wasting your $
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December 2019 by Teri Spencer
Delivered to these guys. They are so nice but I wish their parent company would get to hiring them more help. Not fair that they only have two guys to unload, by hand, a semi. It's cold, time consuming work as it is but made worse when they aren't able to hire enough full time help.
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December 2019 by James Ginotti
The food is good but i canceled ordering cause I did not want to pay delivery fee. The service driver has been back 4 times
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December 2018 by Kimberly Servantes
Pushy sales guy banged on my door four different occasions after being told not to come between the hours of 2pm and 4pm because he would wake my sleeping baby. Called costumer service who were unconcerned and did nothing for me to reconcile the problem.
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December 2018 by Eric Dalton
Best ice cream and frozen food on the planet!!!
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December 2017 by Joel Kirsch
Just didn't show up for delivery. No call, no heads up, just someone saying they stop delivering at 10. I know personal reasons don't make a big difference but I was trying to get my grandfather's favorite dessert delivered for his funeral. Would have been really nice.
