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January 2024 by Ernest Hampton
I went in to have an old iPhone 6 connected to our service, since my husband lost his original iPhone 6. The staff was very friendly and helpful. After trying two different old phones, I walked out with a working phone in less than 10 minutes, including the SIM card change! I highly recommend this T-Mobile location.
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January 2024 by samir jumaa
They don’t even give you a min to check out phones disgusting place and service.
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November 2023 by Stella West
I switched my family from AT&T to T-Mobile. We switch 4 iPhones some with balances and turned on service to a 5th on and moved two watches.This transaction started on a Sunday with the care team (phone). I went to this store and Danielle provided outstanding service to me and my family. We started with the easiest phone on Wednesday it had no balance but w e ran out of time as the store closed at 8. Danielle and I worked together to coordinate temporary numbers and I had to move two Apple Watches. When I say she was patient, detailed and stayed focus to get us back online today is an understatement. Danielle is Boss!!Thank you Danielle for superb customer service!!
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October 2023 by M. McClaine
We walked in because my partner was hoping to start a phone plan and saw that there were two associates already helping other customers but the one that wasn’t, decided he was going to sit at the back of the store on his iPad after being told there were folks that just walked in. Not even a freaking greeting.
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October 2023 by erin n
mia was so helpful with my new phone thank you so much i enjoyed your company a lot thank you homegirl :)
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August 2023 by Chris Yonge
All the staff were very knowledgeable and helpful with our purchase, as well as when we needed to bring it back to fix a minor issue with the phone. Felt like we were definitely getting our money's worth
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July 2023 by Ariana M.
I wish I could give them no stars. The customer service was terrible. Associate were talking about customers. No enthusiasm at all. Such bad environment. Glad I walked out the door because their attitude was rubbing off on me.
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June 2023 by Todd C. Rogers
I'm editing my 5 star glowing review from 8 years ago to give another ringing endorsement of the great and professional staffing at this location. Ru and Michael both have my gratitude for helping resolve a complicated sticky situation that amounted to my receiving an unduly inflated bill of around 600 dollars. Suffice it to say after 15 or so minutes on the phone with corporate Michael and the colleague he talked got things sorted out. And I can't thank them enough.I see many bad reviews online which is unfortunate I'm sure for those individuals. The store at times my be busy and on occasion the wait a bit long but in all fairness to these team members that provide the service I've never felt rushed or poorly treated once they are attending to whatever issue brings me in the store that day. That is what top shelf service is all about in my opinion. I was with Sprint perhaps over a dozen years and now T Mobile since the merger and I couldn't be more pleased with my carrier and I'm not going anywhere. Hard work of any kind is never easy (especially customer service) so when it's done right and also done well I'll spread the word and show my continued support with a ringing endorsement to anyone who asks as well as my continued patronage.
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April 2023 by Cody Hall
I was waiting in line to be serviced. When a lady walked in 15 mins after me and she was waited on before me. There was no explanation or anything. They just ignored everyone else and waited on her. If we were told she had an appointment that would of been one thing. But to completely ignore the people that were there first just WOW
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March 2023 by Gaby Devetac
never had a problem at any tmobile except for this location, had to call costumer service to talk to the employees FOR me, to resolve an issue, and still left without my issue resolved, Costumer service over the phone ended up resolving my issue and telling me that they were going to write a report for this location because even they could not understand why they were not able to help me, kind of disappointed..
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March 2023 by Prasenjit Das
One of the best customer service experiences in town. Diego & Kris are awesome!
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March 2023 by Hyde’s Construction llc
This is by far the worst experience I’ve had going into a Tmobile store the worker was very very rude I’d give them no stars if I could.
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March 2023 by Rafael Rivera
worst tmobile I have ever been too,employees don’t know how to resolve anything and barely know how to use their system, on top of it they act like they could care less , never going here again
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February 2023 by Carly Conrad
Save yourself time & don’t bother coming here. My spouse & I came around 6:30 for our iPad that was ready for pickup as soon as we walked in not a single worker acknowledged us. I understand there was a bit of a crowd in the store but not being acknowledged at all is rude. Not once did they even say hi I’ll be right with you or it’ll be a moment please be patient with us so we ended up walking out. Terrible service
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November 2022 by Jesse DiBella
Store associates seem to be bothered when you are just browsing looking for what you are interested in. And are very pushy when you tell them you are just looking.
