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March 2024 by Sheri Baker
Fast and friendly service. They double checked my bar codes and made sure my stuff got packaged correctly....I also did an Amazon return last week and again fast and friendly service. I will definitely be going back there..
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December 2023 by Crystal Deichert
This location is the WORST! They pick and choose their hours if you can catch them open. They barely take back any Amazon returns. The attitudes are mean. Ford road location in canton is the best quickest friendliest quarenteed service!
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December 2023 by Yahya Nasser
Shout out to Krissy. Best customer service, best, UPS location, and the best parking spaces. There's a huge parking lot with open spaces, the store itself has very little to none traffic inside like the one on ford rd where you wait for 15 minutes for your turn. I even forgot to pack my return and they offered me free packaging. One amazing store and employees.
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December 2023 by Mister Smith
Today was my first time doing a return of an item I purchased online. I was so annoyed that I had to return the items this way. When I got to the UPS location, I was greeted with such joy! My mood admittedly changed! The gentleman working was very helpful and made it such an easy process! Thank you all so much! 5 Stars!!!
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December 2023 by Juliann Ziolkowski
i am so glad this UPS store reopened. i have used this location for years and the customer service is outstanding ! Today Shahab assisted me with transferring my things, packing shipping. Excellent Service from this young man. i will continue to use this location and recommend d it to others.
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December 2023 by Joanne Johnson
Charged me for insurance that I didn't ask for and didn't need. They tried to be sly about it by asking me what the value was of what I was shipping and then just tacked on $500 worth of insurance. Is this common UPS STORE practice? I have never had this kind of trouble at the store on Michigan Ave or Ford Rd! You can't just charge people that much and ONLY give a refund when you DEMAND for YOUR OWN money back! I don't think I will be doing anymore shipping with UPS or at the very least with this store!
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December 2023 by Roger Anteau
I had a unique Amazon return and wasn’t quite sure how to handle it. The gentleman that helped me was very knowledgeable and extremely helpful. Took care of the return with no issues. The new ownership has really improved the operation.
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December 2023 by Lionel
Highly professional and delivering exceptional customer service, The UPS Store on Joy Road in Canton, Michigan is committed to understanding the needs of their clients. Rates for their mailboxes are value-driven. With an easy-to-navigate location, ample parking, and spacious and clean interior, I highly recommend visiting for all your business and personal shipping needs.
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December 2023 by Erik Jordan
The new owner is very nice and knowledgeable. he has several UPS stores and I can see the improvement already. It's great to have a store nearby where we can do Amazon returns employment and other shipping needs.
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December 2023 by Mike Schim
Every time I go into this location everybody seems pretty friendly. There's usually not a line but even when there is the line moves fast. Always a decent amount of parking and the parking lot is very easy to get in and out of with less traffic on Morgan Taylor and Joy road.
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November 2023 by Deondre Frazier
I have been a box holder and customer of this location since 1999 and the service here has always been excellent! The last couple of months their were some system issues that was of no fault of the previous owner and her team. That being said, the new ownership team has made this a smooth transition and managed to retain my business due to their simular "Keep the customer happy" motto, so much so that the owner Singh personally delivered some of my packages to me because I couldn't make it before closing. The previous owner and staff were like family and I hope to build the same relationship with the new ownership and their team. It is easy to write a bad review when you don't understand the severity of the situation or the dedicated people trying to solve it. So farwell to the team I have grown to love, I wish you well in your future endeavors. Welcome to the new team, I look forward to getting to know you!I recommend giving this location and this team an opportunity to earn your business as well.Sincerely,Deondre FrazierSatisfied Long Term Customer
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October 2023 by Remo DeSantis
Beware if making an Amazon return here. This store charged me $2 to make an Amazon return. When I asked the clerk why, she said the charge is for a "box". My item was already in the packaging amazon shipped to me in. After she took my $2, she walked the item back and tossed it in a large box filled with other amazon returns.I was not going to argue over $2 but I will not return to this location for anything. I have made plenty of free returns at the Ford Rd store without nonsense charges.
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October 2023 by Caitlin Savastano
Super fast for Amazon returns! I understand this location is under new management as of 2 weeks ago and I have had no issues with my frequent visits over the last few days.
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October 2023 by Elizabeth B.
NEW OWNERSHIP=CONSISTENT QUALITY SERVICE!We are so thankful to have our local, beloved UPS location back up and running. The employees are top-notch and the owner is committed to helping the community.They are fast, reliable and friendly.
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October 2023 by A H
The store is under new management. New owner is very friendly. They are taking Amazon returns again and are now open on Sundays as well. Happy to support him in our community.
