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February 2024 by Tania D.
I was 6 minutes late and was told if i'm 5 minutes late I have to reschedule. it was 12/31 and I needed to use my benefit. Needless to say I lost my benefits.
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January 2024 by Lauren Hoffman
It literally takes so much to make me write a poor review but the amount of issues we’ve had with this location is totally unacceptable. They’ve misplaced our records, they’ve ordered us the wrong prescription, and then the attitude of the workers there have been just atrocious. The lack customer service was mind blowing- I 100% understand that everyone has poor days but there have just been too many instances and bad attitudes. Walked out and will never be back.
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January 2024 by Tiffany Freshley
The screw came out of my glasses, the young man at the desk fixed my glasses for me, he was very polite and respectful..Great customer service. Thank you so much!
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January 2024 by Perry Mead
Very unorganized…. Our second trip there , apparently they were overbooked..very expensive … we are going elsewhere for glasses
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January 2024 by Anthony Minichiello
Had a 4:00 apt today. Arrived at 3:50 and was told Dr is running 1 hour to1 1/2 hours behind. She said I could schedule appt next week. Told her I am only 5 minutes away and I would come back in an hour. She said if I leave she could not guarantee me an appt unless I stayed. Politely said no thank you and I will locate another vision center. First time visitor and last
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December 2023 by Sean C.
I'm not a fan of this eyeglass store because I made a phone call to this location they put me on hold and didn't pick up the phone again. I waited 10 minutes and hung up and will never consider them for my business again. I say good day to you sir.
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November 2023 by Shahab Ahmad Khan
Had to wait for more than half an hour past my appointment time before being seen. I filled all the details online in the admissions form beforehand and was still asked to provide details afterwards. Not sure what was the point of the form then. Overall not a great experience.Keeps getting better. Sitting here for one and a half hours. They are seeing patients who came much after me. No idea what is going on hereThe doctor at this location is awesome. Changing my review to 3 stars, only because of him and his thoroughness. The place definitely needs better management though.
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November 2023 by Henry Maradiaga
The doctor was amazing but the stuff the only thing l can say is WOW and not in the good way: poor costumer service, manners and bad attitude, they called me 10 minutes before my appointment to let me know that “the doctor was running behind” and 3 patients were in line before me, l was 2 minutes from the location and decide to stop by to check on glasses even if l couldn’t get my eye exam done that day, l plan this appointment one week ahead so why not. When l showed up it was no patients waiting and the assistant lie to me and to the doctor about cancelation. I had the exam and naive me decide to go the next day for glasses, another lady was zero helpful, claimed that she couldn’t access to my insurance plan and didn’t event try or assist in suggest options in glasses even if l decide to pay out of pocket.Went to SVS Ypsilanti and thank God l did it because that people know how to help patients.
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October 2023 by Healthy Living
I appreciate the Assocites that helped me. I always get exceptional treatment when I visit this location. They were very kind and took a personal interest in me. Thank you guys for helping me with me picking out my new glasses.
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September 2023 by Brian Boone
The people that work at this location are super lazy and useless,they are annoyed when they have to do anything but talk and play on there phones.They literally put zero effort into helping you,i had to go up there 5 times for my wife's glasses and they still was not right.Manager lady is rude workers don't even look up at you when helping you.Not sure how no one oversees this store and allows people to get treated like dirt
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August 2023 by lauren f.
I've tried to go to this location twice now, only to find they're closed 1-2 hours before their actual close times due to short staffing. Ridiculous!! Pay your employees a decent wage and you'd probably solve that issue.
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August 2023 by Marilyn Hunter
Customer service is very poor, the two young ladies had a very nasty attitude, we just got our prescription and went to Walmart to get our frames, because I just didn’t want to give them anymore of our business. If I could give them a rating of a zero I would. But on a lighter note the Dr. was great!
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August 2023 by Nolan Bridges
The doctor and front office staff were great, but I had an appointment at 2:30pm and didn't get into the eye exam room until 45 minutes later. What's the point of making an appointment if I have to wait another 45 minutes? I missed extra time at my work because of this. They also said they would text me when the glasses would be ready; it's been 2 weeks and I've heard nothing from them (they said they would text me). I had to check my order status on the website to know that my glasses are ready.Without these two large downsides, I would give this store 5 stars.
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July 2023 by Airton L.
Worst customer service EVER!. I've been here twice trying to get a new pair of glasses. The people at the reception act annoyed when you ask them questions and really lack any interest in providing costumer service. The one in Novi is excellent. I'll never be back to this one.
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June 2023 by Morris Darga
The Doctor at this store (Visionworks Canton Corners) Gave me longest and best eye examination I ever had in my my life, note I'm 81 year young. He took his time and in a couple point he double checked the results. He seem somewhat perplex in what he what he found in my last pair of glasses prescribed by my Glaucoma, Cataract specialist, which for me was very interesting since I have been complaining about them and my eye sight since I got them more than a year ago?. Believe me this Doctor cares about his customers. For one thing I've never had a Doctor check my eyes for sight and glasses, they always let their techs do this part of the eye exam for glasses. This Doctor kept working at those test lens and charts until I could see with far more clarity then I've had for the past 6 or 7 years. So when it comes to to what I can see and glasses I will trust nobody else again, I am staying with this doctor and Canton Corners, because Vision works does produce excellent eye-ware, they also carry a very wide verity of frames for everyone too.Sincerely Morris
