-
February 2024 by Hey Bob
Very kind and understanding.. easy to work with .. I am glad i was introduced to this business… update my starter stin the deep snow ..
-
January 2024 by Kim Carson
My first experience here a few months ago was not a positive one. But I decided to revisit them after reading all the recent positive feedback and reviews. This visit was MUCH better! The new guy and girl they have at the front desk are very personable, they should always be the first point of contact. The guy was not at all offended when I asked questions about the repair, as is the case many times. Good experience!
-
January 2024 by Amanda Sanderson
Went and got new tires put on my car and their service was so friendly and affordable!
-
January 2024 by Tim Voskuil
Tom at Northland Automotive was very helpful and ensured my service needs were met. My Honda needed special transmission fluid, which other shops refused to order and service. Tom ordered the fluid and was able to service my Honda quicker than any shop in the area. Tom provided a quality tire consultation as well, and my Honda has never been quieter and smoother on the highways. I'll be using Northland Automotive for all of my maintenance and service needs from now on!
-
January 2024 by Bruce Jenvey
Faced with an unexpected repair, these guys got me in that afternoon and had it fixed the next day when everyone else said two weeks.They gave me an estimate for far less than I feared, stuck to it, and returned the car working perfectly!Beat that!
-
January 2024 by Sara Sullivan
Stopped today during the horrible snow because traveling with my family got a nail in my tire. They got us right in and on our way. Everyone was very nice and i would recommend them to anyone in that area
-
January 2024 by Patricia DenBoer
First-time, Erika was sweet and understood my needs. Had to schedule an appointment.
-
January 2024 by Jacob Smith
Erica in the office was great, but the mechanic Jeremy was not. He walked out and screamed at me about a bolt being stripped. Ooops sorry Dude. I think you need to talk to someone about your anger. The labor rate is 99/hr you would think that would be enough to deal with just about any problem. What a jerk. I was really hoping this was my new car place.
-
October 2023 by Sandra Poe
Uh, they didn't call me when my vehicle was done. It was Friday and I NEVER received a call and now I have to rent a vehicle for the weekend (which I was not planning on) this will cost me more money because they failed to do so. Thanks a lot
-
September 2023 by Kaden Decker
Quick service, kept me updated with every step, answered any and all questions, fair pricing. Will definitely be visiting them again when it’s time. Tom was professional and kind. Thanks again Northland Automotive!Services: General repairs & maintenance
-
July 2023 by Veronica Wieferich
I cannot thank northland auto enough for the quick, respectful, and kind service I received. My husband and I were driving up north and my serpentine belt snapped. By the (literal) grace of god we limped into the shop and they took care of the belt under an hour. I wish we lived up here to utilize them as our mechanic all the time! Highly recommend.
-
July 2023 by Terry T
Revised ReviewAfter my first experience with Northland Auto I wrote, "I received fast friendly affordable service."My second experience did not go so well. They have a coupon that reads, "FREE BRAKE INSPECTION." I needed some brake work and called Adam to ask about prices and if the inspection would be free. I told him my car's make and model, and he assured me the inspection would be free. When he called with a quote, he said that he did not do the rear brake inspection and would have to charge me for this inspection. It would not be free. When I challenged him on his earlier statement and offered to split the charge for the inspection and then have him do the brake work, he refused.I wasted a lot of time with this. I want to go to an auto service shop that I can trust to stand by what they say, or at least make some effort to compromise over an error they make. Adam refused to do this. I will not be going back, and I suggest you think carefully about trusting them with your car and money.Service: Brakes
-
June 2023 by Andrew Kiel
Alternator went out on our way up north for the weekend. Was the only place that could get us in and out the same day.Recommend a tow service that was helpful and professional too.If I lived in the area I would use them as my main mechanic.Service: Engine repair
-
December 2022 by Janie
Customer service is excellent!! I came in to get my car checked out and didn’t get the best news. They helped make sure I understood what was wrong with my car and options to take.Service: Engine repair
-
December 2022 by Matt Kerwin - Music For All
These guys are solid, honest, fair and good people. I've taken both of my vehicles here several times. Highly recommended!Services: Tires
