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October 2023 by Jerome C.
I made a appointment for my 2022 Ford Escape, oil change and tire rotation for 1p. I was met by service team and directed to Heather R. to sign paperwork for service. She directed me to there refreshment are and waiting room. I observed technician working on my vehicle with TV /camera!! The service was the fastest service for a oil change, Heather also checked to verify any recalls, there weren't any. Great job Ford team. Will return to Heather for service in Future. I also picked out our 2024 Escape for my wife!!
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February 2023 by Zheng Chen
Until 4 years later I finally know that they didn’t program a new key to my car, instead they clone the original key. Now I need to pay extra to program a new key
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February 2023 by Ashley Medina
Literally the worst service around, they require an appointment in order to even see a service writer. The appointment time is absolutely pointless because I was told it is just a service write up time. Dropped my car off at 730am specifically so I would not be without a vehicle the entire day or so I thought. It is now 2pm and they havent even began working on my car, I'm not sure if they think people have time to just sit around with no transportation the entire day and they do not bother notifying you of the amount of time they will have your car hostage. Ford is the absolute worst I have never experienced this anywhere else.