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October 2023 by Kate Martin
Very friendly and helpful service, busy time during a festival but excellent customer service. Nicely laid out, great sales, quality products for sale. Would definitely recommend!
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August 2023 by Sara Loy
Very clean and organized store. The employees are kind and willing to help you if you need it.
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December 2022 by Cameron Drake
Great selection and helpful staff. Thanks!
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October 2022 by Tim Salmonson
I love this family owned and operated outdoor clothing store. They have premium clothes, shoes and accessories. Of course with premium clothes come premium pricing but it's nice to have quality products in a small town.
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August 2021 by Emily Clees
Best clothing store for all age groups friendliest staff. will do anything to make you more satisfied and they will cater to your needs. When they only accepted cash for the day when I came in staff was extremely apologetic and made it very clear before we even came in to the store that they were only accepting cash and had multiple signs in the store as well just so nobody could miss it very attentive staff. and owners are super nice even when addressing negative reviews about a employee that is no longer under their employment overall great experience and great selection of clothes and shoes!
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July 2021 by Lillian Ellsworth
Love stopping by Round Lake Outfitters when I’m Charlevoix. Great selection and range of sizes. Especially loving the Unsalted clothing line. This is a friendly family run business!I truly feel horrible for the child that was yelled at and understand the family’s concern mentioned in the negative reviews. Thankfully, the individual mentioned is no longer with the store (and hasn’t been for quite some time). She was an employee and not the owner or a member of the family.
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July 2021 by Doug Thomas
Best Store in Charlevoix! The owners are super nice and will do anything for you. Absolutely love this place.
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July 2021 by Rex Boge
Stopped here as an out-of-towner after seeing a nice NorthFace windbreaker/rain jacket in the window. The owner(s) and staff that I spoke with were very nice and the prices were competitive with those online. Would recommend shopping here and I felt like the experience/pricing were sufficient for me to feel justified in supporting a local business. Supposedly the several other negative reviews regarding the same experience over a spilled drink were in relation to a lady who no longer works there nor were those people even patrons of the business. Bizarre occurrence and gross that an entire family would denigrate someone’s livelihood so harshly. I only asked because I couldn’t imagine having the same experience with the staff who greeted me.
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December 2020 by Ken Rogers
Tried to call but no answer but website said open until 6 pm so I drove there anyway just to find it closed at 2 pm with no hours of open on store front?
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August 2020 by Hayden Thomas
Great place to get all the gear you need to adventure northern Michigan. Have purchased many high quality, durable products that I have had for years. The staff is very helpful in finding the products my family and I need to have a great time in northern Michigan.
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August 2020 by Kaylee Coy
Best experience at this store! The owners were very friendly and helpful! Would definitely recommend!
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August 2020 by Grant Jacobs
To be an owner of a store and to SCREAM at a little girl for spilling a drink (outside of the store at that) because of your fear of the Corona virus is reprehensible. If you are that fearful of the Corona virus, close the doors on your freaking store and stay home and quarantine yourself. Recommend to all who read this to take your dollars elsewhere.
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August 2020 by Claire E Czerniak
I have grown up coming to Charlevoix my entire life and have never had a huge major problem with the people there. However, July 4 2020 I had a much different experience. My family & I were shopping at the different shops & decided to go into Round Lake Outfitters (a mistake). From the moment we walked in, my cousin & I immediately got a bad vibe from the lady working there. She was sorta glaring at us in a weird rude way (can’t do much about that though). Anyway, my little cousin (10 years of age) was with us as well along with her mother and older sister. The 10 year old had a glass bottle of soda. In attempt to save the other half of it for dinner, she tried to screw on her bottle cap. She then walked OUTSIDE of the store and tipped it over a little bit to make sure it was shut all the way. I want to stress this again. She did this OUTSIDE the shop on the sidewalk. 3 drops fell on the concrete OUTSIDE then shop. The lady who was working at RLO at the time immediately jumped from where she was slitting and started yelling at my little cousin. She then stomped over to the door & walked outside & started aggressively spraying the sidewalk very passive aggressively. Due to her rude behavior, we walked out & said that was ridiculous. I guess that really offended the lady a lot? The lady then (VERY UNPROFESSIONALLY) started making a huge scene outside by the store front & was yelling at my aunt who was defending my little cousin was in tears. The lady then stated accusing my lil cousin & was telling her to tell her mom that’s she spilled her drink on purpose. Again, VERY unprofessional. This lady kept going on & on for quite a while. My aunt then asked if it make her (the lady working at RLO) happy to tear down a little kid the way she was, and her response was, “well yes. Yes it does make me quite happy.” Sickening. What kind of messed up person finds joy in that. It’s terrible. I will never be stepping foot inside RLO again. However, Charlevoix Wear next door is a fantastic shop. Very welcoming and comforting. When they saw my little cousin crying, the man in the store gave her a free set of Charlevoix stickers and apologized on behalf of the lady next door. He then assured us that Charlevoix as a whole isn’t like that. CHARLEVOIX WEAR FOR THE WIN!
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August 2020 by Melissa Thomas
Super nice... Service, product, and prices
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July 2020 by Steve Barr
Extremely rude and unprofessional. Owner yelled (no exaggeration)at my 10 year old daughter to the point she was in tears over three drops of soda spilled on the sidewalk in front of the store. The irony was my daughter was only testing her bottle to make sure she wouldn’t spill INSIDE the store. Was is it the best testing methodology? No, but then again she’s 10 so things like this happen. My wife would have been more than happy to speak to our daughter but instead the owner of RLO decided to do our parenting for us so my wife had no choice but to defend our daughter, which is when the owner decided to double down and call my wife names. Go next door to Charlevoix Wear, they actually gave my daughter merchandise as an apology after witnessing this whole scene go down on the sidewalk and assured us that not all people from Charlevoix are like the people in Round Lake Outfitters. As for the store, pretty run of the mill outdoor wear that you can get at any sporting goods store. It’s more expensive here however.
