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March 2024 by Erin Busignani
I made a reservation a week in advance for an Audi, when I arrived the only vehicles they had available were a Hyundai or a Chevy spark (what a joke). The website clearly is not up to date or accurate. staff was less than helpful. Would NOT recommend. They claim to have 450 cars but only 3 available when I came in. Thanks for nothing.
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March 2024 by sdelatorre01
Enterprise made it an easy experience and staff was nice and very helpful.
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February 2024 by Joseph Green
Excellent experience. Management went above and beyond including aligning me with a vehicle closer to what I had currently in the shop and still providing drop off service when I returned a vehicle just prior to close. I mistakenly thought the branch was open an hour longer than they were. Management provided outstanding customer service and helped me out with a smile. I will rent here without hesitation again.
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February 2024 by Dave Thurmond
Reserved vehicle through Enterprises "priority pass reservation" and established a pickup time the following day (more than 24 hours later). When I arrived, they had no knowledge of the reservation. In fact, they seemed unaware of the "priority pass reservation system"; I was told it must something related to my insurance company because it wasn't Enterprises. I was then told I was "lucky" since they had a vehicle that met my specs, or I would need to pay more for a larger vehicle since I arrived without 24 hours' notice.To make matters worse, they said they called and left a voice mail upon receiving an authorization from my insurance company. No call was detected on my cell phone history, and no voice mail left. I confirmed they had the correct number.All in all, not the most pleasant experience. I did eventually get a car in the price range I desired.
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January 2024 by Ang G
You can't beat the prices through Costco travel. Literally half the rate of other companies. We were serviced quickly during the Christmas rush. The rep was professional even though it was busy. We got a mini van and the vehicle was just ok. It could have been cleaned better l, but it got us where we were going. FYI the third seat in the Chrysler town and country is torture and not meant for anyone to sit in for a long time. I wouldn't recommend it for adult passengers. I liked this particular location and would rent from them again.
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January 2024 by d clay
Excellent customer service
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December 2023 by McBride Butchart
I must say when it comes to customer experience, you cannot beat the team at Enterprise on Gratiot and 16 mile rd. Being in an accident is traumatic and quite the hassle so the last thing one needs is a long, drawn-out situation with renting a car. I was in an accident on Saturday and in an Enterprise car first thing Monday morning. They knew about my claim and all of the paperwork was in order before I walked through the door; it literally took 5 minutes and I was on my way to work.... did not miss a beat. That is how a company should operate. Mia and her staff were friendly, helpful and swift. Thank you!!!
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November 2023 by Paulina Kennedy
Had a seamless experience while my car was getting repaired. Someone picked me up from the collision shop, and they worked directly with my insurer to extend the rental when I needed to. Nice and quick drop off process.
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November 2023 by Ash
The staff here are incredibly helpful and kind. The vehicles are always fantastic. My family and I have been renting there for many years for our trips out of state and will continue to go here!
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November 2023 by Daniel Chandler
Rented a vehicle that wasn't properly maintenanced and serviced. It required an oil ? change, and I paid for it. What I got for my 84.20 was a double upgrade on my next rental. I am out 84.20. I don't need a double upgrade. I need my money ? I gave it a 3 star because I actually like the 2023 Jeep Gladiator. However, I won't be renting from them anymore. Public trust is everything.
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October 2023 by Maurice york
Great Hospitality Blair help me out finding the best vehicle tht suits me i Appreciate the great Customer service he provided keep up the great work.
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September 2023 by Living life
I love renting from here. They have good pricing. The only complaints would be their cars are poor maintenanced. Always drivable but... Also they charge you for days they arent open if you have a car and want to turn it in on a day they are closed. The last time I rented a car I had to pay for 3 extra days because it was a holiday weekend with Monday being the day of the holiday. I wasnt pleased about it but needed the car. They are always helpful and friendly inside the store here in Clinton township.
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August 2023 by John Wisbiski
Absolutely the best customer service. Took care of from beginning to end to make sure everything was good. Go here if you need a rental Blair & Marques are the best
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August 2023 by Dale Toward
Giving 5 stars so people will read...but renter beware.Go to Hertz and get a better car and a better price and a cleaner car. Mia the manager is not very good at fixing customers issues. Her office in my opinion has filthy cars bad service and when the check engine light comes on the worn out hi mileage car they rented you they will not give you a receipt for your expense report and allege you damaged the car and give you attitude, and put a hold on your credit card!!! Complained to corporate stay away.
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August 2023 by Fristlady j
Got a rental a white Malibu… omg it smells like weed so bad!!! I was worried about driving it to work. Can’t tell me it was cleaned two damn days.. like you cleaned it with weed??? Never again !!!!!
