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March 2024 by Nick Picciurro
My tax professional since 2013 has been Thea Jarbo. Not only is she extremely knowledgeable and informed she throughly explains the process and goes over your returns with you. She is beyond professional and is extremely personable.If you are doing your taxes yourself you might be missing out on tax credits and leaving money on the table. I took advantage of the look back that H&R Block offers and Thea found me almost $1,000 that my original tax professional missed.Thea educates herself every year on the changes that have been made so she is always informed and will ensure that you receive any new credits that yourself or someone else who is uninformed may miss.The pricing is very fair for the service you receive and I am never unpleasantly surprised. If you are thinking about transitioning to using a tax service utilizing H&R Block is the way to go, better yet come to the Garfield Rd location and ask for Thea Jarbo! I cannot say enough great things about her!
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February 2024 by Garnet Reaper
Really helpful when I was stressed because of issues the past year. Thank you so much!
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February 2024 by Anne Podina
Nice people and very professional
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February 2024 by Tiffany Lucas
Thia you rock ty
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April 2023 by Stacey Rohde
People are fast and very nice...
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March 2023 by Tianna Almy
Thea Jarbo was great. She was friendly, knowledgeable, quick, and got me a great return. My partner and I will be retuning next year and hope to have Thea as our tax professional again. Thank you, Thea!
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February 2023 by Richard Thompson
One of the best place to get your taxes done .
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August 2022 by Valentina
Absolutely so unprofessional! And no I’m not a Karen lol. I’m 25 years old. And these people have no idea what they’re doing here as well as 0 regard for doing things in a timely manner. I have followed up for weeks regarding my taxes and have not received anything. They are also closed literally like every single day. I’ve been waiting months for my taxes to be done. I keep following up on the status of them and it seems like I am inconveniencing them by doing so. They are extremely rude as well. Cynthia zelinski was my tax “professional”. Don’t get her unless you don’t mind waiting for her to do her taxes on her time which is usually weeks/months later. Literally such a joke.
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August 2022 by Evelyn Jackson
It was horrible.The lady act as if I was trying to get free service.Black people get treated like 0pps.I came and she basically push me out the door.Thanks .....
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April 2022 by Joseph Kempisty
Close to home and Kevin was nice to deal with. He was understanding and took his time to explain in detail. Definitely would recommend him to others.
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August 2021 by Brass Spectacles
I had my tax appointment here last year with Cynthia and she was extremely rude and impatient with me as it was the first time I had to file taxes for being self-employed so I had no idea how to do things. I was auto-scheduled for an appointment this year and confirmed a week before hand only to be told the day I went in that Cynthia "doesn't do sit downs" so I had to do a drop off. They called to tell me my taxes were done and I could come in, I asked what time and they said they open at 9am but past 9:15 should be good. I showed up at 9:30 only to be told again that Cynthia doesn't usually come in until 11am for some reason.Extremely unprofessional, and very rude. I share a car with someone else and our schedules need to work around each other, and I wasn't called until nearly 11:30am and had to inform Cynthia that I share a car with someone else and don't have transportation past noon so I could not come in until his next day off if she isn't ready for whatever has to be done until 11:30. She was again very rude towards me about this, and was rude to me again when I finally could go into the office to pick them up.If you use this location I cannot stress enough not to have Cynthia as your tax person, use the other lady who works there. I will be using a different service next year aside from H&R Block because I am sick of being treated like I'm an idiot for not knowing exactly how all this works and having some scheduling conflicts because this lady cannot be bothered to come in until 2 hours after the store actually opens.
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May 2021 by Jay Palazzola
I highly recommend Thea she is a top notch professional and with customer service at a all time low she makes the process fast and easy with no worries. I’ve now used her for the past two yrs and will continue to use her and recommend others to do the same, thank you for everything! Jay
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April 2021 by Kenneth P.
All in all, they do a decent job preparing taxes. However, when an issue comes up, for instance an extra stimulus payment being deposited in the account, our preparer apparently he didn't want to be bothered by this. When she had several days to answer our question, she got all upset because it was time for her to go home. Maybe if she would answer her messages in a more prompt manner, this wouldn't be an issue.
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April 2021 by Community Cast
I had my tax appointment here last year with Cynthia and she was extremely rude and impatient with me as it was the first time I had to file taxes for being self-employed so I had no idea how to do things. I was auto-scheduled for an appointment this year and confirmed a week before hand only to be told the day I went in that Cynthia "doesn't do sit downs" so I had to do a drop off. They called to tell me my taxes were done and I could come in, I asked what time and they said they open at 9am but past 9:15 should be good. I showed up at 9:30 only to be told again that Cynthia doesn't usually come in until 11am for some reason.Extremely unprofessional, and very rude. I share a car with someone else and our schedules need to work around each other, and I wasn't called until nearly 11:30am and had to inform Cynthia that I share a car with someone else and don't have transportation past noon so I could not come in until his next day off if she isn't ready for whatever has to be done until 11:30. She was again very rude towards me about this, and was rude to me again when I finally could go into the office to pick them up.If you use this location I cannot stress enough not to have Cynthia as your tax person, use the other lady who works there. I will be using a different service next year aside from H&R Block because I am sick of being treated like I'm an idiot for not knowing exactly how all this works and having some scheduling conflicts because this lady cannot be bothered to come in until 2 hours after the store actually opens.
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April 2021 by Jeanne MacKenzie
Using the app. was simple and fast.
