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April 2024 by .
I was going to Paul Mitchell for a long period of time until I became an undervalued returning client. I have spent a lot of money in this salon and it seems extremely unappreciated considering I have time after time again, not came out with what I wanted or expected. I have never been compensated for the times my hair was not what I asked for or expected or the times I had to come back to get my hair fixed. I will no longer be returning or recommending my friends and family this specific location because after communicating with proof the times that my hair was extremely messed up and not what I asked for, I didn’t at all receive the responses I expected. Anyone that values their clients would’ve offered to fix their mistakes, although that was never an offer to me. I just had to continue putting money in their pockets to fix their mistakes. I have had choppy uneven cuts from this salon and also my hair go from blonde to brunette like said in the other reviews left by previous clients. Most of the time they curl your hair to hide the fact your color is absolutely nothing like you requested. I wouldn’t have wrote a review if I thought speaking to the manager did me any good, although I can tell that it did not considering it was never offered to make their wrongs, right. There was times I did love my hair, but the times when I didn’t and addressed my issues with clear proof, it should’ve been handled. I am writing this from an anonymous account because I would like to wash my hands clean of Paul Mitchell. I want to feel confident that when I request something, that I will get what I have requested and if not then I would expect for it to be addressed before I leave.
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September 2023 by Melissa Snder
Loved my hair. Prices are great!
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April 2023 by D HILL
Great experience will be back!
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February 2023 by Dixie Kelley
All the girls there are so kind, friendly, welcoming, and professional. Izzie did an amazing job on my hair, and I had a great experience over all!
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June 2022 by Lisa Siwecki
Grace has been doing my hair for a couple years now. Her and Hayley did the hair makeup for me and my girls for my wedding last weekend and absolutely blew it out of the water! All of my girls kept saying how it was the best they have ever had their hair and make up professionally done! Grace did my hair and make up and made me feel absolutely radiant on my wedding day! Thanks so much girls! You are amazing!Services: Hairstyling
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April 2022 by tiffany gomez
First time being here and saw Heather! Amazing! She took the time to listen, explain things to me about what I was asking and even educated me on what I needed to do with regards to my hair care routine to make my blond (I have dark hair) last longer. Am definitely going back. Wonderful place and atmosphere.Services: Hairstyling
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April 2022 by Rachel Anderson
Everyone is super friendly and my hair always turns out great. They fixed my hair after another salon had destroyed it right before my wedding. My new go to hair salon :)
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November 2021 by S H
Absolutely love this salon and all the ladies who work here. They do a phenomenal job at everything they do! Highly trained and professional, if you want your hair done right, this is the place to be! XO
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November 2021 by Allison Landstrom
Seriously cannot say enough good things about this salon and all of the ladies who work here! Professional, clean, top notch service, and you will always feel comfortable! Such a breath of fresh air knowing when you go in here you will always be greeted with a smile and well taken care of. You never have to guess what you’re going to get. I have left this salon with the best hair of my life (thank you Brianna!) and the best lashes (if you haven’t already, you need to book your lashes with Aly!)Seriously, book your next hair or lashes appointment here!Services: Hairstyling
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August 2021 by Megan Meyers
There are not enough words in the dictionary to give the appropriate credit and appreciation to the ladies that run this salon. I have been going to Hannah for years now and she is so talented and humble. She definitely takes her time, explains thoroughly her opinion on the look your trying to achieve and when your hair can get there, and makes the salon so welcoming. The team work that the ladies use in the salon is unheard of. I definitely recommend anyone to this salon and I know you won’t regret your decision. I have had my engagement make-up and hair done, my bridal shower make-up and hair, and my mini wedding make-up and hair all done by the girls at Paul Mitchell Rochester and everyone is just so nice and friendly. They truly make you feel beautiful inside and out when you are there!
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July 2021 by Kellen Cansfield
All the girls at the salon make you feel so welcomed & loved. Every single team member is super kind & wants you to look your absolute best! Love watching them all work together & cheer each other on. I will never trust another salon more than I trust this one! My hair always comes out absolutely amazing.Services: Hairstyling
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July 2021 by Emily Storm
Just amazing!! I love it here. Everyone is very professional and nice. I have had hair extensions, color, and styling here. I would recommend this salon anyone. It is so welcoming and my hair is always looking bomb after Carlie. They're always doing education which is awesome because they're always performing quality styling!!Services: Hair extensions
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June 2021 by Lyndsey Lawrence
I’ve been a client at Paul Mitchell the Salon since they opened. I can’t say enough good things about the girls who work here and the work they do. No matter who you see, you are guaranteed a warm smile upon entering the salon and the most professional services a salon could offer. The training and professional development they’ve committed themselves to undertaking is remarkable; they are truly one of a kind and I recommend all my friends and family to make the switch! The girls here help you embrace the natural beauty you’ve already got, then give you the little *update* you want to feel refreshed and the best version of YOU. I’ll be a forever customer.Services: Make-up services
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June 2021 by Kennie-Lynn DeBuck
I can’t express enough positive accolades for this salon! I’ve visited both the Rochester and Clinton Township locations and currently see Grace at the Clinton Township location. I’ve been stopped countless times with so many compliments and asked who does my hair and what salon I go to. Not only are all the girls amazingly talented with their skills, they are truly beautiful people. Their kindness and willingness to help each other makes the salon such a warm, inviting place that feels like a family. I had the privilege of originally meeting the owner, Brianna, and definitely see that it’s her mentorship and guidance that shine through in their success and character. My daughters and I have had color services, hair extensions, and hair trims and have always been very satisfied. I’m thrilled to have found such an amazing salon and blessed to know these hair goddesses ❤️
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June 2021 by Laura Pauck
Absolutely love this salon (Rochester & Clinton Twp) and all of the wonderful stylists! Everyone is so friendly, polite and talented. I’ve been going here for about 5 years, this is the only salon I’ll go to! Hannah does an AMAZING job on my hair every. single. time. It’s like she’s reading my mind and knows exactly what I want! She is incredibly talented! I always walk out feeling confident, pampered and very pleased with my experience. I HIGHLY recommend Paul Mitchell salons to all of my family and friends. Super clean and professional. Great job girls!!Services: Highlighting
