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August 2025 by lynn tryban
Subject: Frustrating Experience & Lack of Support at AT&T Store
Today was a very frustrating experience with the lack of customer service and understanding at your store.
Here’s what happened:
My mom purchased a new phone, plus two accessories, and got one free as part of a promotion. She chose a car charger as her free item.
Later, we realized the price on my account for the promotion phone was different from what she was quoted. She also found her lost phone. So she decided to return the new phone and paid the return fee.
At the time, she believed the charger was part of the phone purchase, not the “buy 2 accessories, get 1 free” deal. So we returned the charger with the phone.
When I realized the mistake, I called and was told, “No problem—if it’s on the receipt, bring it in and we’ll take care of it. We’ll note your account.”
Today, on my one day off, I drove 45 minutes to the same AT&T store. Theo, the rep I dealt with, was not helpful, not understanding, and unwilling to resolve the situation.
I spend hundreds of dollars with AT&T every month, yet I was treated poorly over a simple, overcharged charger. This experience has me seriously considering switching to another carrier.
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July 2025 by Kristen Baggott
Great, fast service here in Cheboygan! Thank you AT&T crew.
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July 2025 by Lynn Brooks
Great guys! Great service!!!
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June 2025 by Kris
Jordan helped me set up a new phone, he was very helpful and kind :)
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January 2025 by Greg Wagner
Excellent service. Great sales. Very knowledgeable
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December 2024 by Anita Clarke
Great service!
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November 2024 by Isaac Loy
Very great service got my wife and I phones
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October 2024 by Jack Heyboer
Stopped in to update my phone and change plan. Emily assisted me by putting me in contact with the appropriate people to change plans. She then helped me pick out a new phone (12 mini toa 16 plus). Talked me thru the new changes …installed old phone info on new phone…picked out accessories and installed as necessary. She handled the entire transaction smoothly and with professional curtesy in a great friendly attitude. Very impressed with Emily & her manager. Great place.
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September 2024 by Taura Knapp
Kyler is AMAZING! 100/10 best experience in a cellular store!
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July 2024 by Emily Clock
Pleasant place and pleasant people
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July 2024 by Diana Sova
Visited store today with voicemail issues. Not terribly pleasant rep took my phone and punched a few buttons, said he deleted some stuff and sent me on my way. He never bothered to dial my phone to verify that it was working. I will obviously be visiting the Verizon store tomorrow to switch carriers. Very poor customer service from AT&T.
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May 2024 by Robert Gallo
Great customer service
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April 2024 by Shannon
Cheboygan branch Kyler went above and beyond. Where the traverse city and Gaylord branch didn't and wouldn't help me. Thanks Kyler for helping with my phone! I can now message people without my screen bouncing!!!
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April 2024 by Shannon F
Cheboygan branch Kyler went above and beyond. Where the traverse city and Gaylord branch didn't and wouldn't help me. Thanks Kyler for helping with my phone! I can now message people without my screen bouncing!!!
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March 2024 by Quantum Mechanic
I would recommend this store to anyone that needed good customer service. Kaitlyn was amazing I hope I'm spelling her name right. Thank you for your outstanding customer service!!!
