Rivertown Auto Group is known for its friendly and patient staff who prioritize customer satisfaction. Customers appreciate the helpful and genuine approach of the team, with many mentioning that they felt no pressure during the buying process. The dealership offers test drives and allows inspections by outside mechanics, making the experience more transparent and comfortable. Customers have bought vehicles like trucks and have had positive experiences with the staff working to find the right vehicle for their needs. However, some reviews indicate concerns about vehicle reliability. One customer shared that their first car ran well initially but developed overheating issues over time, leading to expensive repairs that exceeded the original purchase price. They expressed doubts about the thoroughness of vehicle inspections and the dealership’s knowledge of certain vehicle issues. Despite this, most customers highlight the friendly service and willingness of staff to go the extra mile, such as helping find specific vehicles or taking time to ensure customer needs are met. Overall, Rivertown Auto Group is seen as a welcoming place with a focus on customer relationships, though some concerns about vehicle quality have been raised.
