-
February 2024 by E T
Poor customer service. Vaccine appointments cancelled and insurance was billed for the vaccine we never received.
-
January 2024 by Christine Trojan
I admit I am a little disgruntled at the moment. I had rhino enterovirus On the 8th of December after a flight home from California, followed by a UTI on the 10th of December and I had trouble with the Pharmacy filling my prescription through my VA medical. They tried to tell me my antibiotic wouldn’t be covered. Whoever was working though at least listen as I explained that the paperwork I gave them, had a number to call the VA who would authorize the med to be filled. It was a rough bump but it got through and I got my med. Then for Christmas my husband got Covid and gave it to me and I got sick the night of the 27th and spent the 28th at the ER. Then the 29th the uti came back with a vengeance and here we are at this CVS again. The one difference is the staff is NOT using good customer service. Perhaps they have never heard that you should listen to the customer which means you have to STOP talking in order to hear. I just need you to call the number on the sheet of paper I gave you! They will give you the authorization. Hello….stop telling me I am discontinued in the VA because I KNOW I AM NOT! I am a 100% service connected Veteran with 21 years of service and If you just stop talk and listen you can still keep my patronage because my VA care IS NOT DISCONTINUED! After they finally listen to me and called, CVS staff was able to discover my VA CARE WAS NOT DISCONTINUED! The VA was able to let the CVS know that the Urgent care was supposed to go in and get the authorization for the medication s they were prescribing. So the morals of this story are Listen to your patient or customer because they might have the answer you need…and you might learn something. And treat someone like they’re your mother or grandmother.
-
January 2024 by Blazin Cain Baker
The staff in the pharmacy are rude they don't now how to communicate with there customers when you call they hang up you or screamat you nothing but issues when I go
-
January 2024 by JR Gibson
Never go here , they had a medication I needed today, and they said it would take 3 days to call the pharmacy next door to transfer the script . They informed me they are so understaffed that they don’t have 3 min to call my pharmacy ( my pharmacy was expecting there call). Unexceptionable
-
December 2023 by Jen Pastor
My son was in need of a prescription. It was called in the morning and by the afternoon it was still not available. When I went to pick it up, they told me it was out of stock and offered no options to help any further. No one contacted me to let me know it was out of stock. The customer service was not helpful. I understand that they are probably overwhelmed, but not being of more assistance to your customers in a time of urgency, was very saddening. We'll be moving our prescriptions immediately.
-
November 2023 by Martin Boos
If been a customer of CVS my whole adult life. It is time for me to switch. I was treated extremely unprofessional tonight at the late shift at CVS. Basic customer treatment missing. Very rude and even angry. Looks like he had a really bad day, don't let it out on customer that great you nice. Will not go back.
-
October 2023 by Kina
I've gone to CVS all my life but three months in a row now they've been out of my medication. Each time they're out they tell me when my meds will be back in stock, then I call and CVS assures me that yes they have them now. Then I go there in person, which is not easy for me, and then I'm told "oops they're all out after all". This forces me to try to scramble to get my meds from another pharmacy while being completely out. I don't know if they intentionally lie over the phone or if the employees just don't care, but after the third month in a row of this I won't be using their pharmacy again.
-
October 2023 by Tim Cassidy
The doctors called my prescription in 30 minutes before I arrived. I arrived 30 minutes BEFORE their lunch, so I was told I had to come back in a hour and half after lunch was over. I came back to pick up my prescription and they did not use my insurance, they told me it would be another 30 minutes. I usually use my small town pharmacy in Dexter with great service. Thought since CVS was close to the hospital I would give it a try. I learned my lesson.
-
October 2023 by Andrew Herrst
Worst customer service ever! Was in twice for a prescription, was given a pick up time and also had to leave my insurance card to “speed thing up” and upon returning half the prescription was still not ready. Wasn’t even told had to pull away and come back because I wasn’t even warned they didn’t fill everything! 100% DO NOT RECOMMEND wasting your time with cvs! Chelsea pharmacy is the only place I will go from her on out…
-
October 2023 by Sam Wilkerson
Says there short staffed but there’s 6 ppl behind the counter. Had multiple problems with insurance on cvs end. After fixing it multiple times and then being told it was a dosage problem I just paid cash and will be taking my business to another pharmacy in town. Good luck to those who choose to use this location it’s a circus and I suggest management sends them back to customer service school.
-
October 2023 by Judy Matthews-Nana
I'm surprised by all these negative reviews, particularly about the pharmacy. Apart from a couple of occasions where I was served by someone new, I have only ever received friendly & professional service. Mark & Patrick have kept that pharmacy going though COVID shutdown & thereafter. For that they deserve a huge bonus.Yes, there are times when they are short staffed but other stores have the same issues. Everyone needs to have some patience & more tolerance.
-
October 2023 by Dan Leschuk
I understand things get hectic when people are waiting in line and you are "understaffed". Everyone there heard that excuse many times that day. There were 3 associates in the pharmacy both times I visited while attempting to pick up a simple prescription, several hours apart. Regardless of your staffing issues, that is no reason to treat your customers rudely and make them wait solely for the purpose of inconveniencing them. Your staff could use some training in professionalism and customer service. There are other pharmacies in town that I am sure will appreciate my business.
-
August 2023 by Dean Kot
As a medical provider, I can tell you this is the most infuriating pharmacy to work with. The amount of times I've tried to speak with a pharmacist and left on hold for more than 10 minutes is unacceptable. When I leave a voice-mail attempting to call in a prescription, more than half the time I get contacted by the patiet saying the pharmacy never recieved the prescription. Not only is this unprofessional, it results in a delay in care. I always recommend other pharmacies to my patients.
-
July 2023 by Al Wright
It's pretty much like most CVS but a lot more busier due to its location. The store is always clean and well stocked and the staff is friendly.The pharmacy employees are very nice and Ali did a great job giving me my vacinne, which they had in stock while most pharmacies within a half hour area did not.I recommend this CVS
-
July 2023 by Chelsea Cloud
First off this CVS is BUSY. Chelsea really needs another pharmacy like Walgreens to offset the insanity of this store. I've always had good interactions with the pharmacy. They are nice and helpful. Other than that it's absolutely chaotic. My photo order is always wrong. They are always out of stuff. Staff is super grumpy. Understaffed and underpaid, I get it. They get yelled at by old people a lot I'm sure. Butttttt I would avoid this place like the plague if you can.